Customer Help Center

Back to home

Customer Help Center

Travel Insurance

Travel Insurance

TourRadar works together with an industry-leading travel insurance provider. Find out why you will want to buy travel insurance here.

General Info

What is travel insurance?

Is travel insurance mandatory?

Is travel insurance included in the adventure price?

If travel insurance isn’t mandatory for my tour, why should I purchase insurance?

Does TourRadar sell travel insurance?

Does TourRadar recommend a travel insurer?

How do I add insurance when making a booking?

How do I add insurance to my confirmed booking?

How do I add my travel insurance details to my booking details?

See more

XCover by Cover Genius Insurance

Who is XCover?

What does XCover protection cover?

What doesn't XCover protection cover?

Where can I find more information about XCover?

Does XCover cover my flights or other services that I've booked outside of TourRadar?

What types of insurance policies are available through XCover?

How can I get a travel insurance quote for my upcoming trip?

How do I know if I am eligible for travel insurance offered by XCover?

When does my protection start and end?

How do I activate my Xcover account?

Where can I find my policy details?

What should I do if I haven’t received my policy documents?

How can I contact XCover?

Where can I find the 24/7 Emergency Phone number of XCover?

Who do I contact if I have a medical emergency or medical claim?

Can I add insurance for some travellers on my booking but not all?

Can I add additional travellers to my existing policy?

I no longer require insurance, can I cancel this?

Am I covered if the government changes its advice about travelling?

My booking was canceled by the operator, what happens now to my insurance policy?

Why is insurance non-refundable after the cooling-off period?

Is it possible to update or modify the destination of my current insurance policy?

How can I file an insurance claim?

I’ve filed an insurance claim; how can I check the status of my claim?

Can I modify my insurance policy?

Why has the insurance price increased?

How can I find out when my cooling-off period ends?

See more