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Customer Help Center

Travel insurance

Travel insurance

TourRadar works together with an industry-leading travel insurance provider. Find out why you will want to buy travel insurance here.

General info

What is travel insurance?

How do I determine if travel insurance is mandatory and why should I consider it?

Is travel insurance included in the tour price?

How do I find out if TourRadar sells or recommends travel insurance?

XCover by Cover Genius insurance before booking

How do I understand XCover protection: coverage, exclusions, and resources?

How do I add insurance when booking?

Does XCover cover flights or other services booked outside of TourRadar?

What types of insurance policies does XCover offer?

How can I get a travel insurance quote for my upcoming trip?

How do I know if I am eligible for travel insurance offered by XCover?

How do I activate my Xcover account?

Can I add insurance for some travelers in my booking but not others?

Am I covered if the government changes its travel advice?

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XCover by Cover Genius insurance after booking

How do I add insurance to my confirmed booking?

Where can I find my policy details?

How do I add my travel insurance details to my booking?

What should I do if I haven’t received my policy documents?

When does my insurance protection start and end?

How do I find out when my cooling-off period ends?

Can I cancel my insurance if I no longer require it?

How do I contact XCover for emergencies or claims?

Can I add additional travelers to my existing insurance policy?

Where can I find the 24/7 emergency phone number of XCover?

Why has the insurance price increased?

Can I modify my insurance policy?

Is it possible to update or modify the destination of my current insurance policy?

Why is insurance non-refundable after the cooling-off period?

What happens to my insurance policy if my booking is canceled by the operator?

How do I file an insurance claim and check its status?

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