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Customer Help Centre

Travel Insurance

Travel Insurance

TourRadar has partnered with an industry leading travel insurance provider. Find out why you will want to buy travel insurance here.

What is travel insurance?

Is travel insurance included in the adventure price?

Is travel insurance mandatory?

If travel insurance isn’t mandatory for my adventure, why should I purchase insurance?

Does TourRadar sell travel insurance?

Does TourRadar recommend a travel insurer?

How do I add insurance when making a booking?

How do I add insurance to my confirmed booking?

How do I add my travel insurance details to my booking details?

Cover Genius XCover Insurance

Where can I find my policy details?

What does XCover protection cover?

Is COVID-19 covered? 

Does XCover cover my flights or other services that I've booked outside of TourRadar?

What doesn't XCover protection cover?

Can I add insurance for some travellers on my booking but not all?

How can I file an insurance claim?

Who do I contact if I have a medical emergency or medical claim?

I’ve filed an insurance claim; how can I check the status of my claim?

I no longer require insurance, can I cancel this?

How can I contact XCover?

What should I do if I haven’t received my policy documents?

Can I add additional travellers to my existing policy?

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