1. Customer Help Center
  2. Travel insurance
  3. XCover by Cover Genius insurance after booking

How do I contact XCover for emergencies or claims?

If you need to reach out to XCover, whether for general inquiries or specific concerns about claims, here’s a guide on how you can do it.

For general inquiries:

  • If you haven't yet purchased a policy from XCover, you can contact them via their online inquiry form. Visit XCover’s website, locate the contact form, fill it out with your details and question, and submit it. An XCover representative will get back to you promptly.
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  • For direct inquiries, you might also find contact details on XCover's website which typically includes an email or a direct messaging service.

For existing policyholders:

Navigating your XCover account:

  • Activate and login to your XCover account to utilize features like filing claims, reviewing policy details, or contacting customer support. This is accessible through the confirmation email sent by XCover or directly via their website at XCover.com.
  • Inside your account, look for the 'Contact Us' section for dedicated support.

Why contact XCover directly:

As the insurance provider, XCover has the detailed knowledge and authority to address specific queries about your insurance policy. TourRadar facilitates tour bookings and partners with XCover for insurance but does not handle insurance queries directly.

Have your policy number and any relevant documentation handy when contacting XCover, as this will facilitate a quicker and more efficient support process.

By following these guidelines, you can ensure that any issues or questions you have regarding your XCover insurance policy are addressed effectively and directly.