Customer Help Center

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Customer Help Center

Travel Agents

Travel Agents

Find out everything you need in order to place your very first booking as a TourRadar Travel Advisor.

General Information

Do you offer agent training on how to utilize TourRadar?

I am part of a host agency, how do I set up my account under the main host agency account?

I booked under the wrong account, what do I do?

How do I find the right adventure for my clients?

How do I log in to the Partner Portal?

How do I sign up to be a TourRadar Travel Advisor?

How long does it take to apply to be a TourRadar Travel Advisor and place my first booking?

How can I contact TourRadar if I need assistance as a Travel Agent?

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Partner Portal

What can I do on my Partner Portal Dashboard?

Can I add multiple Travel Advisors under one account?

How do I set my payment method?

How do I set my payout details for receiving commission?

How do I make a booking as a Travel Advisor?

Where can I see my bookings, holds, and enquiries?

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Commission and Payments

How to manage my bookings?

How to understand my commission status?

Where can I see how much commission I can earn on an adventure?

Can I pay for the booking with my personal or company credit card?

Can my client pay for the booking directly?

Can I request payment from multiple travellers on a booking?

What happens if my payment doesn't go through?

Where can I download my booking invoice?

When will my commission be paid out?

Will I earn TourRadar Travel Credits when I book for my clients?

Can I use a TourRadar promo code when I book for my clients?

Where can I track commissions earned and payout dates for each booking?

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TourRadar Supply

How do I know which operator offers great adventures?