Customer Help Center

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Customer Help Center

Travel Agents

Travel Agents

Find out everything you need in order to place your very first booking as a Travel Agent or Advisor.

Registering as a Travel Agent

How do I sign up as a Travel Agent?

How do I log in to the Partner Portal?

I am part of a host agency, how do I set up my account under the main host agency account?

How long does it take to apply to be a Travel Agent or Advisor and place my first booking?

Partner Portal

What can I do on my Partner Portal?

Where can I see the status of a booking if it is confirmed, on hold, or if I have sent the operator a question/inquiry?

Can I add multiple Agents under one Agency account?

How do I make a booking as a Travel Advisor?

Can I add my logo or branding to my Partner Portal? Where will people see this branding?

Why is it important to be logged in as a Travel Agent when searching and booking trips for my clients?

Where can I find documentation to send to my clients?

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TourRadar Marketplace

How do I know which operator offers great adventures?

How do I find the right adventure for my clients?

I booked under the wrong account, what do I do?

Can I book a customized trip for my client?

How can I communicate with an operator or make an inquiry about a trip?

How can I share a link to a tour with my client?

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Booking Payments

What are my options to pay at check out? Can my client use their credit card?

Where can I download my booking invoice?

What happens if my payment doesn't go through?

Will I earn TourRadar Travel Credits when I book for my clients?

Can I use a TourRadar promo code when I book for my clients?

Can I split the payment between my client and the other travelers on their trip?

Can I pay for my client's tour in installments?

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Commission Payout

Where can I see how much commission I can earn on an adventure?

What happens if a trip I booked for a client is canceled? Do I still get paid?

How do I get my commission paid?

How can I activate my TourRadar Wallet?

What is the Payee Verification Process?

How do I set up a transfer method on my TourRadar Wallet?

How can I remit a payment from my TourRadar Wallet?

If I have multiple currencies in my TourRadar Wallet, can I transfer all the money out at once under a single currency?

Where can I view booking details related to a payment release?

When will I get paid out my commission?

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Travel Agent Support

Do you offer agent training on how to utilize TourRadar?

How can I contact TourRadar if I need assistance as a Travel Agent?