Hyperwallet Payee Verification Process
Once a Travel Agent has made their first booking on TourRadar and the Agent has completed the Activation step for their TourRadar Wallet for a Travel Agent, the Agent will receive an email containing instructions on how to complete the Payee Verification Process, which is the last step before TourRadar can release your commission to your TourRadar Wallet.
We understand the importance of maintaining your privacy and protecting your personal information. Allow us to explain why providing personal ID details is necessary and how Hyperwallet ensures the security of your data:
- Hyperwallet, as a global payment platform, is subject to strict regulatory requirements designed to prevent fraud, money laundering, and other financial crimes. To comply with these regulations Hyperwallet requires to verify the identity of all users. This process involves collecting personal identification details, which helps Hyperwallet ensure their services are not misused and that they maintain a secure environment for all our users.
Hyperwallet will request pieces of identification based on if you are an individual or business. For details of what identification/documents can be used for the verification process, please visit this article HERE.
If a Travel Agent is located outside of the US or EU regions, the verification process will still be very similar. There may be differences in the type, or amount, of information required from the travel agent during the verification process.
If you need support during the verification process please sign in to your TourRadar Wallet, then click the Support link at the bottom of the page to view the Frequently Asked Questions. If you need further assistance, click the Support tab (on the right hand side of the FAQ tab) to either email or call.