Customer Help Center

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Customer Help Center

Canceling my tour

Canceling my tour

We're sorry you're thinking of canceling. Find out how to cancel your booking and learn about your refund options here.

Cancellations

How do I request to cancel my booking?

How long before my departure date can I cancel my tour?

How can I cancel my booking request before receiving confirmation?

How do I confirm that my tour has been canceled after requesting cancellation?

What happens if the tour operator cancels my tour?

How can I find the tour operator’s Terms and Conditions?

How can I cancel my pre/post- accommodation?

How can I cancel my airport transfers?

How do I change my tour dates?

How do I cancel a booking made by someone else?

How can I cancel or replace a traveler from my booking?

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Refunds

Is my deposit refundable?

How do I know if I will receive a refund after canceling my booking?

How long will it take to receive my refund?

Where will my refund go if my payment method has changed?