Postpone Your Booking
Before you cancel — could you postpone instead?
If your plans have changed, it may be worth checking whether you can postpone your trip rather than cancel. Some operators may allow you to postpone your trip to a later date without charging a date change fee, depending on your situation and departure date.
To find out if this is an option for your booking:
- Use the 'Modify Booking' button (see steps below) to view available dates, or
- Message your operator directly via your Booking Conversation Page — they'll let you know what's possible and whether any additional costs apply.
If postponing isn't possible or you'd prefer to cancel, follow the steps below.
Cancel Your Booking
If you need to cancel your booking, here are the steps to follow through your TourRadar account:
- Access your TourRadar account and go to the 'Tours' section. Here's more about How do I log in or sign up for an account?
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Select your tour and navigate to the 'Adventure Overview' from the options available.
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Click 'Modify Booking'. Here, you’ll find various modification options including adjusting travel dates, converting your booking to credit for future use, or proceeding with a cancellation.
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If you decide to cancel, you’ll be prompted to review and accept the tour operator’s cancellation terms and conditions.
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After accepting the terms, your cancellation request will be submitted to the operator.
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The operator will then message you via your Booking Conversation Page, detailing any applicable cancellation fees.
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Once the cancellation request is confirmed, the operator will proceed with the cancellation, and any eligible refunds will be processed according to the terms agreed upon.
You can message the operator directly through your Booking Conversation Page to ask about the cancellation process. They typically reply within 48 business hours and can confirm any cancellation fees or other important details.
Make sure to review the cancellation terms and conditions carefully to understand any fees or refund eligibility before proceeding.