How do I request to cancel my booking?

If you need to cancel your booking, here are the steps to follow through your TourRadar account:

Access your TourRadar account and go to the 'Tours' section. Here's more about How do I log in or sign up for an account?
Select 'Manage Booking' from the options available.
Click on 'Modify Booking'. Here, you’ll find various modification options including adjusting travel dates, converting your booking to credit for future use, or proceeding with a cancellation.
If you decide to cancel, you’ll be prompted to review and accept the tour operator’s cancellation terms and conditions.
After accepting the terms, submit your cancellation request. The operator will then communicate with you via your Booking Conversation Page, detailing any applicable cancellation fees.
Once the cancellation request is confirmed, the operator will proceed with the cancellation, and any eligible refunds will be processed according to the terms agreed upon.

You can also reach out directly to the operator via your Booking Conversation Page. Send a message inquiring about the cancellation process, and expect a response within 48 business hours. This direct line of communication can provide specific details regarding cancellation fees and other important information.

By following these steps, you can navigate the cancellation process effectively. It’s important to review all terms and conditions related to cancellations carefully to understand any potential fees and refund eligibility.