Refund eligibility depends on the tour operator’s cancellation policy. Here’s how to check what may apply to your booking.
Here’s how to understand what refund may apply and what to do next:
Cancellation policies are set by the operator
When you made your booking, you agreed to the operator’s Terms & Conditions. These outline:
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How much may be deducted as a cancellation fee
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How fees vary depending on how close you are to your tour’s departure
Cancellation fees usually increase as the departure date approaches. Deposits are typically non-refundable, and cancellations made close to the start of the tour may result in no refund at all.
You can learn how to find the operator’s Terms & Conditions—whether you're browsing pre-booking or reviewing an existing booking—in this article: How can I find the tour operator’s Terms and Conditions?
TourRadar’s role
TourRadar doesn’t charge any additional cancellation fees.
Once the operator confirms the cancellation and any refund that applies, TourRadar will process the refund to your original payment method. Timing can vary depending on the operator’s confirmation.
Not sure what refund applies to your booking?
If you haven't canceled yet and want to confirm what fees would apply, you can message the operator directly via your Booking Conversation Page. They’ll let you know what refund is available, if any, based on their policy and your cancellation timing.
Tip: We recommend purchasing travel insurance with cancellation coverage when booking. Depending on your reason for canceling, it may help recover non-refundable costs.
Be sure to review your policy carefully to understand what’s covered. Find out more about travel insurance here.