Once your refund has been processed, the time it takes to appear on your bank statement can vary.
Here’s what you need to know about the refund timeline and who to contact if you have questions:
Refund processing time:
Typically, it takes about 7-14 business days for the refund to be reflected on your bank statement. The exact duration depends on the processing speed of your bank or credit card issuer.
Communication and support:
If you have any questions regarding your refund or if there are delays beyond the typical processing time, please reach out via your Booking Conversation Page. Use the ‘Messages’ tab to communicate directly with our support team who can assist you with any inquiries or issues.
Understanding refund policies:
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It’s important to note that TourRadar adheres to the cancellation rules set by the adventure operator from whom you booked your trip. Refund eligibility and the amount, if any, depend entirely on the operator’s specific refund policy for cancellations.
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TourRadar does not charge any extra cancellation fees. We ensure that any refunds are processed according to the terms and conditions agreed upon with the adventure operator.
Additional tips:
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Keep a record of your cancellation confirmation and any communications related to your refund. This documentation can be helpful if you need to follow up on the refund process.
- If there seems to be a delay, it may be useful to contact your bank or credit card company to inquire about the status of the refund processing.
By understanding these aspects of the refund process, you can better manage your expectations and ensure that you’re informed about when to expect your refund. If you encounter any issues or delays, our Customer Support team is here to help you navigate through them.