If you’ve been approved for a refund, here’s what to expect in terms of timing and follow-up:
How refunds are processed
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Refunds typically take 7–14 business days to appear on your bank or credit card statement
- Processing time may vary depending on your bank or card provider
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You'll receive a confirmation message in your Booking Conversation Page once the refund has been processed
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Refunds are always returned to the same payment method used at the time of booking
Who to contact
- If it's been more than 14 business days, or if you have questions about the status of your refund, send a message via your Booking Conversation Page.
- Use the Messages tab to get in touch, so it can be looked into.
Refund policies and eligibility
- Refunds are processed according to the operator’s cancellation policy, which outlines what is and isn’t refundable based on the timing and terms of your cancellation.
- TourRadar doesn’t charge additional cancellation fees and will always follow the operator’s terms.
A few tips
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Keep a copy of your cancellation confirmation and any messages related to your refund
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If the refund has been issued but you haven’t seen it after 14 business days, you can also check with your bank or card provider for an update