If you need to cancel any supplementary services such as pre/post-accommodation associated with your booking, here are the steps to follow:
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Initiate cancellation via your Booking Conversation Page:
- Log into your TourRadar account and navigate to your Booking Conversation Page. Here's more about What is the Booking Conversation Page, and how do I find it?
- Use the ‘Messages’ tab to communicate your intention to cancel the additional services you've booked.
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Communication with the operator or TourRadar:
- Once you have sent your cancellation request, either the tour operator or TourRadar’s dedicated Customer Support team will respond. They will provide you with detailed guidance on how to proceed, including information about any potential cancellation fees.
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Understanding cancellation fees:
- The applicability of cancellation fees will depend on how close the cancellation is to your departure date and the refundability terms of the service. These fees are usually determined by the terms agreed upon with the service provider.
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Review Terms and Conditions:
- For clarity on the specific terms related to cancellations of these services, refer to the tour operator’s terms and conditions. You can find these on your Booking Conversation Page, typically located in the bottom right-hand section under 'Terms and Conditions'.
Important considerations:
- Promptly communicating your desire to cancel ensures that you receive the necessary information regarding any implications or fees as early as possible. This can help avoid misunderstandings and ensure smoother processing.
- Be sure to check the refund policies related to these services. Some services may offer full refunds if canceled well in advance, while others may have stricter non-refundable policies as the departure date approaches.
By following these steps, you can effectively manage the cancellation of any additional services tied to your travel plans. It’s important to stay informed about the specific policies and terms related to your bookings to navigate any changes or cancellations smoothly.