How can I cancel or replace a traveler from my booking?

If you need to remove or replace a traveler from your booking, you’ll need to message the operator through your Booking Conversation Page. Any changes must follow the operator’s policies and may involve additional steps or fees.

Replacing a traveler

To request a traveler replacement:

• Send a message to the operator via your Booking Conversation Page, clearly stating who you'd like to replace

• Don’t update any traveler details yourself until the operator confirms the process

• The operator may send a message ask for details about the new traveler (e.g. passport info, nationality)

• If special permits or pre-arranged services are involved (like internal flights or Gorilla Trekking), additional fees may apply

Canceling a traveler

To cancel a traveler:

• Message the operator via your Booking Conversation Page, stating which traveler(s) you'd like to cancel
• The operator will send you a message to confirm whether cancellation is possible and let you know if any fees apply
• Cancellation fees depend on how close you are to departure and the operator’s terms

Once you've submitted your change or cancellation request, the operator will reply, usually within 1-3 business days, with the next steps. You'll need to continue the conversation through your Booking Conversation Page to confirm and finalise any changes.

General guidance:

• Check the Terms and Conditions for traveler changes or cancellations to understand potential costs

• Keep all messages with the operator in your Booking Conversation Page — this helps in case of any confusion later

• Making changes early gives you the best chance of avoiding complications or extra fees

By following these steps, you can manage traveler changes smoothly while staying aligned with the operator’s policies.