If you've changed your payment method since making a booking with TourRadar, here's how refunds are handled to ensure your funds are securely returned to you:
Refund to the original payment method:
TourRadar processes all refunds through our payment provider, BrainTree (a subsidiary of PayPal). Refunds are issued back to the credit or debit card used at the time of the original payment. This is a standard practice to reverse the original charge, ensuring the security and integrity of the transaction.
Handling changes in payment details:
- If your credit card has been updated (e.g., a new card number due to expiration or loss), the refund will still be processed back to the account associated with the original card. Banks typically route the refund to your new card or account automatically.
- Your bank plays a crucial role in ensuring that refunds are directed to the correct account, even if your card details have changed. They recognize the link between your old and new card details and will manage the transfer accordingly.
In case of complications:
- If there are any issues with processing the refund to your updated card, TourRadar’s Finance Team will be notified. In such instances, alternative arrangements will be made to ensure you receive your funds.
- We may reach out to arrange a refund via PayPal or direct bank transfer should there be an obstacle with the standard refund procedure.
The policy of refunding to the original payment method is a security measure to prevent fraud and ensure that refunds are managed transparently and securely.
Should you have concerns or require assistance regarding your refund, please do not hesitate to contact TourRadar’s Customer Support team. We are here to support you through the process and ensure your refund is handled smoothly.
By adhering to these guidelines, TourRadar ensures that your refund is processed securely and reaches you, even if your payment method has changed since the booking was made.