Refunds are issued to the original payment method used at the time of booking. Even if your card details have changed, your bank should still be able to route the refund to your updated account.
What you need to know:
Refunds go back to the original payment method
TourRadar processes refunds via our secure payment provider, Braintree (a PayPal company). Refunds are sent to the credit or debit card used for the original booking, as this reverses the charge securely and prevents fraud.
What if your card details have changed?
If your card was reissued due to loss, expiry, or upgrade, the refund will still go to the same account. In most cases:
-
Your bank will automatically transfer the refund to your new card or account.
-
You can contact your bank directly to check the status once the refund has been issued.
Refunds must go back to the original card used—TourRadar cannot accept requests or issue refunds to a different card, by cheque, or by direct bank transfer.
If your bank declines the refund for any reason, TourRadar will be notified, and we’ll contact you to arrange an alternative method, such as PayPal or bank transfer.
When to expect your refund
-
Refunds typically reach your account within 7–10 business days, depending on the speed of your financial provider. You can check with them directly to confirm when the funds will arrive.
-
If it hasn’t arrived after this time, you can contact our team here so we can check the status and guide you on the next steps.