If you need to cancel a booking request before it has been confirmed, here are the steps you should follow to address this as efficiently as possible:
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Send a message immediately:
- Log into your TourRadar account and go to your Booking Conversation Page. From there, send a message as soon as possible stating that you wish to cancel your booking request. This is crucial, especially if the booking has not yet been confirmed by the tour operator.
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Understand confirmation types:
- Recognize whether your tour was subject to automatic confirmation or if it remains pending. Tours with an 'Instant Confirmation' button on the tour details page are confirmed immediately upon booking. If this button is absent, the booking is considered pending and will require operator confirmation.
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Act quickly:
- Acting quickly is essential, especially for bookings that are not instantly confirmed. The sooner you request cancellation, the higher the chances that it can be processed without penalties, depending on the operator’s policies.
Considerations for managing booking requests:
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Pending confirmation:
- If your booking status is pending, it means the operator is still reviewing the request. During this phase, the potential for canceling without penalties is greater, though not guaranteed.
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Coordination with operator:
- Once a cancellation request is made for a pending booking, our team will coordinate with the operator to see if the cancellation can proceed without fees. This depends on how far the operator has processed the booking and their specific cancellation policies.
- Immediate communication is key:
- Prompt communication with TourRadar and the tour operator through your Booking Conversation Page is critical to managing your booking requests effectively. This helps in clarifying and potentially accommodating your cancellation request before the booking is confirmed.
By understanding these steps and acting swiftly, you can manage your booking requests more effectively and potentially cancel without penalty, depending on the stage of the booking process and the specific policies of the tour operator.