How do I cancel a booking made by someone else?

If you’re not the lead traveler, you won’t be able to cancel the booking yourself—but there are steps you can take to move things forward.

Here’s what you need to know:

• Only the lead traveler can cancel the booking. They agreed to the operator’s Terms & Conditions and are responsible for managing the booking, including communication. This helps protect everyone’s personal and financial details.

• Cancellations must be requested through the Booking Conversation Page. The lead traveler should message the operator directly to request the cancellation and confirm any applicable fees.

• The tour operator sets the cancellation terms and is responsible for processing the cancellation. They run the tour and need to take action to cancel the services with their suppliers.

• If you’re not the lead traveler, you’ll need to ask them to submit the cancellation request. Operators won’t accept cancellations from anyone else.