- Customer Help Center
- Travel insurance
- XCover by Cover Genius insurance
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About TourRadar
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I'm an operator
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Finding your dream tour
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Adventuring FAQ
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Booking a tour on TourRadar
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River cruise FAQ
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Pricing and payments
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I need to cancel my tour
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How to resolve issues during your tour
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Travel Credits & TourRadar savings
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Manage my account
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Travel insurance
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Visas
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Flights
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Travel Agents
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Affiliate partners
What should I do if I haven’t received my policy documents?
If you have not received your policy documents after purchasing your policy, please allow for a one-hour delay as XCover typically sends the policy documents via email.
If you still haven’t received the email after this time, we recommend checking your spam folder to ensure that it hasn’t been filtered out.
In the event that you are unable to locate the email, please reach out to TourRadar’s Customer Support for assistance. Our team can verify the accuracy of the email address associated with your booking and provide further guidance.