What should I do if I haven’t received my policy documents?

If you have not received your policy documents after purchasing your policy, please allow for a one-hour delay as XCover typically sends the policy documents via email.

If you still haven’t received the email after this time, we recommend checking your spam folder to ensure that it hasn’t been filtered out.

In the event that you are unable to locate the email, please reach out to TourRadar’s Customer Support for assistance. Our team can verify the accuracy of the email address associated with your booking and provide further guidance.