1. Customer Help Center
  2. Travel insurance
  3. XCover by Cover Genius insurance after booking

What should I do if I haven’t received my policy documents?

If you haven't received your policy documents from XCover after purchasing your travel insurance, please follow these steps:

  • Wait for the email: Sometimes there can be a delay in the delivery of emails. Allow at least one hour for the policy documents to arrive in your email inbox.

  • Check your spam folder: Important emails can sometimes be mistakenly routed to the spam or junk mail folder. Make sure to check these folders for the email from XCover.

  • Verify your email address: Ensure that the email address provided during the booking or insurance purchase process is correct. Mistakes in the email address can prevent you from receiving your documents.

  • Contact Customer Support: If you have checked your spam folder and verified that your email address is correct but still have not received your documents, contact TourRadar’s Customer Support. Our team can assist by confirming the email address on file, troubleshooting delivery issues, and ensuring that your policy documents are sent to you.

  • Request resend: Ask the Customer Support team to request that XCover resend your policy documents to the correct email address.

By following these steps, you should be able to resolve any issues with receiving your policy documents and ensure that you have all the necessary information for your travels.