Travel Agents
Find out everything you need in order to place your very first booking as a Travel Agent or Advisor.
Registering as a Travel Agent
- How do I sign up as a Travel Agent?
- How do I log in to the Partner Portal?
- I am part of a host agency, how do I set up my account under the main host agency account?
- How long does it take to apply to be a Travel Agent or Advisor and place my first booking?
- Should I Sign Up as a Travel Agent or Submit an Application as an Operator?
Partner Portal
- What can I do on my Partner Portal?
- Where can I see the status of a booking if it is confirmed, on hold, or if I have sent the operator a question/inquiry?
- Can I add multiple Agents under one Agency account?
- How do I make a booking as a Travel Advisor?
- Can I add my logo or branding to my Partner Portal? Where will people see this branding?
- Why is it important to be logged in as a Travel Agent when searching and booking trips for my clients?
- Where can I find documentation to send to my clients?
TourRadar Marketplace
- How do I know which operator offers great adventures?
- How do I find the right adventure for my clients?
- I booked under the wrong account, what do I do?
- Can I book a customized trip for my client?
- How can I communicate with an operator or make an inquiry about a trip?
- How can I share a link to a tour with my client?
Booking Payments
- What are my options to pay at check out? Can my client use their credit card?
- Where can I download my booking invoice?
- What happens if my payment doesn't go through?
- Will I earn TourRadar Travel Credits when I book for my clients?
- Can I use a TourRadar promo code when I book for my clients?
- Can I split the payment between my client and the other travelers on their trip?
- Can I pay for my client's tour in installments?
- How is the final payment charged for my client’s booking?
- What should I do if a payment fails as a Travel Agent?
Commission Payout
- Where can I see how much commission I can earn on an adventure?
- What happens if a trip I booked for a client is canceled? Do I still get paid?
- How do I get my commission paid?
- How can I activate my TourRadar Wallet?
- What is the Payee Verification Process?
- How do I set up a transfer method on my TourRadar Wallet?
- How can I remit a payment from my TourRadar Wallet?
- If I have multiple currencies in my TourRadar Wallet, can I transfer all the money out at once under a single currency?
- Where can I view booking details related to a payment release?
- When will I get paid out my commission?
Travel Agent Support
- Do you offer agent training on how to utilize TourRadar?
- How can I contact TourRadar if I need assistance as a Travel Agent?
- How do I request to cancel my client's booking?
- What Should I Do When My Client Has an Issue on Tour?
- What to do if a booking was made under the wrong account instead of my Travel Agent account?