This guide explains how to correct a booking that was accidentally made with the wrong email address or needs to be transferred from a client to your travel agent account.
Scenario 1: You (the Agent) made a booking using the wrong email address.
If you made a booking for a client but used an incorrect email address (for example, a personal email, one with a typo, or an old address), please contact us to have it corrected.
To request the transfer:
- Within the same calendar month: Please contact us as soon as possible at agents@tourradar.com so we can process the transfer quickly.
- Outside the calendar month: For exceptions outside the calendar month of the booking date, please email us at agents@tourradar.com, and our team will assist you if it’s possible to transfer.
Scenario 2: Your client booked themselves and wants you to manage the booking.
If your client made a booking on their own and would now like you to handle it, they must first authorize us to transfer the booking to you.
Instructions for the Agent:
- Please ask your client to send us a message through their confirmed TourRadar booking (Booking Conversation Page).
- In their message, the client must authorize you to take over the booking and provide the following details:
- Booking Reference ID
- Your full Travel Agent name
- Your Travel Agent email address
- Your Travel Agency's company name
Once we receive authorization from your client, please send us a message agents@tourradar.com to request the booking transfer to your account.
Please include the following information:
- Booking Reference ID
- Your client's email address
- Your client's full name
Important Notes:
- Please ensure you have an active and registered Travel Agent account with TourRadar. We cannot transfer bookings to a non-agent account.
- It is crucial to report any booking errors as soon as possible to ensure commissions are assigned correctly and to avoid issues with booking management.