1. Customer Help Center
  2. Travel Credits & TourRadar Savings

How Do I Rebook Using My Credits from Canceled/Suspended Tours?

Many travelers have existing Credits For Future Tours with tour operators from canceled, suspended trips, etc. Please follow the instructions in order to rebook your tour using your existing credit on file.

Rebooking with your credit from a suspended tour is a seamless process.

This credit is usable only for rebooking with the same operator, or a sister company.

Rebooking New Dates for the SAME Tour:

  • Log in to your TourRadar account, and locate your Booking with your Credits.
  • In the Booking Conversation Page, click 'View New Dates' to submit your new date request. 
  • Complete the pop-up form with the new departure information for your chosen tour. 

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  • Click "Request New Dates." Don't forget to include any additional notes, such as requests for single supplements, pre/post nights, and other preferences. 

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  • Your rebooking request will be submitted to the tour operator. You can anticipate receiving a new confirmation within an average of 3-4 business days (excluding weekends).

  • While your request is being processed, please monitor your booking page and email for any communications from the tour operator.

    • There might be queries you need to address before finalizing the rebooking, such as confirming the current tour pricing and your willingness to proceed.

    • Kindly note that the rebooking process cannot advance until you accept the provided terms.

    • The operator or our Customer Support Team will initiate the confirmation process for your new date.

Please note: Unless informed otherwise, new dates will be booked at the advertised price, and any price difference must be settled.

Rebooking a NEW Tour and Dates with the Same Tour Operator (or Sister Company):

  • Access your TourRadar account and locate your Booking with your Credits.

  • When selecting the new tour you wish to book, take note of the tour ID and confirm that it is operated by the same tour operator that holds your credit. Alternatively, if you intend to book with a tour operator featuring sister brands, like Trafalgar or Globus, ensure your credit can be applied accordingly.

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  • Once you have determined your desired tour and dates, you can initiate a direct message from your booking page. Find the ‘Messages’ box within your booking conversation page.

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  • In your message, please provide the tour ID, departure date, and ideally the tour price. Include any supplementary details, such as preferences for single supplements, pre/post nights, or adjustments in the number of passengers compared to the original booking. Any pertinent information for the tour operator's consideration should be included.

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  • The tour operator will review your request and endeavor to confirm your participation in the new tour and dates within an average of 3-4 business days (excluding weekends).

  • Throughout the processing period, we kindly ask you to regularly check your booking page and email.

    • The tour operator may reach out with inquiries that require your attention, including confirmation of the current tour pricing and your intention to proceed.

    • Remember that the rebooking process cannot advance until you have accepted the terms.

If you want to know how to use the Travel Credits acquired by TourRadar, please read: How do I Apply my Travel Credits to a New Booking?