Find out when we email you about your booking, and what to do if our emails aren't reaching you.
All communication about your booking happens on your Booking Conversation Page, and we send you an email to let you know when there's something new. Find out how to read and reply to messages in How do I send and read messages on TourRadar?.
When will I receive an email?
Every time the operator sends you a message, you'll receive an email notification to let you know.
We also send emails at different points in your booking journey, for example to remind you that your final payment is due, or to share information you may need before your trip.
What should I do if I'm not receiving emails?
Check your spam or junk folder:
-
Open your email's spam or junk folder.
-
Look for any emails from TourRadar.
-
If you find one, mark it as not spam or move it to your inbox, so future emails reach your inbox.
Unblock our emails if you use Yahoo Mail:
-
Log in to your Yahoo account.
-
Open Settings.
-
Select Security and Privacy.
-
Find our email address in the list of blocked addresses.
-
Delete it from the list to unblock it.
Check the email address on your booking:
Make sure you're checking the inbox for the email address you used when you booked. If you need to use a different email address, our Customer Support team can update it on your booking.
Why am I not getting emails if someone else made the booking?
Booking emails go to the lead traveler, the person who made the booking. The booking sits with their TourRadar account, and only they can access the Booking Conversation Page, so we're not able to send booking emails to other travelers on the booking. If you're traveling on someone else's booking, the lead traveler can share any updates directly with you.
Still need help? Our Customer Support team is here 24/7. Contact us.
Related questions