TourRadar Customer Support Help Centre

📚 Browse by topic

• About TourRadar

  Find out everything about TourRadar and why you should book with us!

• I'm an operator

  Are you a tour operator? Get help with your Dashboard, bookings, and optimising your adventures.

• Finding your dream tour

  Adventures come in all shapes and sizes. Learn how to search, filter, and compare tours to find yours.

• Adventuring FAQ

  New to adventuring or a seasoned traveller? Answers on meals, transport, solo travel, and much more.

• Booking a tour on TourRadar

  Ready to book? We'll walk you through every step, from rooms and payment plans to confirming your tour.

• River cruise FAQ

  Booking a river cruise? Learn how to search cruises, compare ships and prices, and prepare to set sail.

• Pricing and payments

  Explore flexible payment plans, secure checkout, currencies, deposits, and installments - how to pay for your tour.

• Canceling my tour

  Thinking of canceling? Learn how to cancel your booking, check the timing, and understand your refund options.

• How to resolve issues during your tour

  If you run into any difficulties during your trip, we've put together a straightforward guide on how to get things back on track.

• TourRadar+ Credits & Savings

  Earn TourRadar+ Credits by booking, referring friends, or sharing Moments - then use them and promo codes to save.

• Manage my account

  Log in, reset your password, update your profile, and manage your email preferences - your account, sorted.

• Booking Conversation Page

  Your booking hub: message your operator, download invoices, upload documents, and update traveler details.

• Travel insurance

  TourRadar works together with an industry-leading travel insurance provider. Find out why you will want to buy travel insurance here.

• eSIMs

  TourRadar no longer offers free eSIMs.

• Visas

  Not sure about visas? Find out if you need one, how to apply, and what documents you'll need before you travel.

• Flights

  Getting to and from your adventure? Learn what flights are included, when to book, and how to add your details.

• Travel Agents

  New Travel Agent or Advisor? Learn how to sign up, use the Partner Portal, book for clients, and earn commission.

• Ambassadors

  Everything about TourRadar's Ambassador program - how to join, share affiliate links, and earn commission.