Find out how to change the email address on your TourRadar account, or correct a name on your booking.
If you've made a booking with TourRadar, you can't change the email address on your account yourself. This is for security reasons, and so messages about your booking keep reaching you. Our Customer Support team can change it for you.
How do I ask for my email address to be changed?
Contact our Customer Support team in one of these ways:
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From your Booking Conversation Page: send a message on your booking, and our team will step in to help.
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Through live chat or a general inquiry: chat with us, or send a general inquiry from our Contact us page.
What details will I need to give?
To keep your account secure, we'll ask you to confirm:
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Your full name
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Your date of birth
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Your booking reference number
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Your current email address
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The new email address you'd like to use
Who can ask for the change?
If you have an active booking, only the person who made the booking can ask for the email address to be changed. We'll need written confirmation from them before we make any changes.
I have two TourRadar accounts. Can they be merged?
Bookings only show in the account for the email address used to make them, so a booking made under a different email address won't appear in your current account.
If you have bookings under two accounts and want them in one, contact our Customer Support team in the same way. Let us know both email addresses and the booking reference for each booking, and we'll confirm your details before making any changes.
Can I still see my booking before the change?
Yes. Select View or Reply in any TourRadar email about your booking, then use a One-Time Verification Code sent to that email address. With a code, you can read and reply to messages. To make a payment, you'll need to log in.
For more on using a code, see How do I log in or sign up for an account?
How do I correct a name on my booking?
If a name on your booking is spelled incorrectly, you can't change it yourself. Operators use the names on your booking to arrange parts of your tour, such as hotels, flights and tickets, so any change needs to be checked with them first.
Send the operator a message from your Booking Conversation Page with the correct spelling. In most cases, a name can be corrected, but the operator will check what's already been booked in your name. Some things, such as flights, may not be changeable without a name change fee, and the operator will let you know if that applies.
If you'd like to replace a traveler with someone else, see How can I cancel or replace a traveler from my booking?.
Related questions
Still need help? Our Customer Support team is here 24/7. Contact us.