We’ve recently updated our login system to keep your TourRadar account more secure. Because of this, you may be prompted to reset your password.
When will I need to reset my password?
You’ll need to reset your password if:
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You can’t remember your current password and choose "Forgot your password?" during login.
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You see this message:
“Pre-Authentication failed: Your password must be reset.”
This message means your existing password does not meet our new security requirements.
How do I reset my password?
If you’re prompted to reset your password, use the "Forgot your password?" option on the login screen.
For full instructions on how to do this, view this article: How to Reset Your TourRadar Password
Password requirements
Your new password must include:
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At least 8 characters
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At least 1 number
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At least 1 uppercase letter
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At least 1 lowercase letter
Need more help?
If you’re still having trouble logging in, check out our Troubleshooting Guide to Logging In for more tips.
If you need further support, you can reach out to our Customer Support team 24/7 through our Contact Us page.