At TourRadar, your security is our top priority. While the vast majority of messages you receive are from genuine tour operators excited to host you, it is important to know how to spot fraudulent communications. This guide will help you identify suspicious messages and ensure your booking remains secure.
What's the safest way to communicate and pay?
The safest way to communicate and pay is always directly through your Booking Conversation Page.
TourRadar will never ask you to pay via external links sent in a private message, email, or SMS. All legitimate payment requests will appear on your Booking Conversation Page as a payment schedule or an official payment prompt.
The TourRadar team also monitors the communication between you and the tour operator to help keep you safe.
What are the warning signs of a suspicious message?
If you receive a message from a tour operator or someone claiming to be TourRadar, be cautious if it includes any of the following:
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Requests for credit card details: never type your credit card number, CVV, or banking PIN into a form linked from a chat message or in response to a message.
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Urgency or threats: messages claiming your booking will be canceled immediately if you don't "verify" your payment details within a short time frame (e.g., "within 1 hour").
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Off-platform payments: requests to pay via bank transfer, Western Union, PayPal Friends & Family, or other platforms to "secure your spot" or "avoid fees."
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Suspicious links: links that don't contain tourradar.com.
Security tip: always hover your mouse over a link (or long-press on mobile) to see the actual URL destination before clicking. If it looks like tourradar-payment-verify.com or tourradar-service.net, don't click it.
What should I do if I suspect fraud?
If you receive a suspicious message on your Booking Conversation Page, via email, or WhatsApp:
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Don't click any links in the message.
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Don't reply to the message.
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Report it right away.
You can report a suspicious message in any of these ways:
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On the Booking Conversation Page: send us a message on the Booking Conversation Page.
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Contact Support: forward the suspicious message or a screenshot to our Customer Support team via the Contact Us page.
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Live chat: use the live chat feature on the TourRadar website to contact us.