What Should I Do if My Payment Doesn’t go Through?

Rest assured, encountering difficulties while attempting to place your booking is a common occurrence and there's no need for concern.

This situation often arises when your payment provider or bank takes proactive measures to safeguard your transactions. Resolving this matter is feasible through a straightforward process.

  • Initiating contact with your bank and apprising them of the situation is an effective approach. Specifically, requesting them to whitelist payments directed towards TourRadar GmbH based in Vienna, Austria, will often lead to a swift resolution.

  • Should this course of action not yield the desired results, an alternative is to explore the utilization of a different credit/debit card. Additionally, employing your PayPal account for payment purposes can offer a viable solution to circumvent the issue.

  • Should you encounter persistent payment difficulties despite these steps, our dedicated Customer Support Team is available to provide further assistance. You can reach out to us through our live chat or phone support, ensuring that any concerns are promptly addressed to facilitate your booking process for the desired adventure. Our Payment Solutions Team will be on hand to guide you through the process and address any complexities you may encounter.

Our team is here to assist you throughout this process, ensuring a seamless booking experience for your preferred adventure.