If you encounter an issue where your Travel Credits didn't apply to your booking on TourRadar, here’s what you can do to resolve it:
- Make sure you are logged into your TourRadar account. Travel Credits can only be used when you are logged in.
- During the booking process, look for the option labeled 'Redeem Promo Code/Travel Credits' and ensure you select it to apply your credits.
- Travel Credits typically cannot be applied after a booking is confirmed. However, if you contact us within one hour of making the booking and only the initial payment or deposit has been processed, we may still be able to apply your credits.
- If a technical issue prevented the application of Travel Credits, please inform us immediately. You can do this by sending a message from your Booking Conversation Page or through our Live Chat. We will make every effort to rectify the situation.
- Be aware that Travel Credits can cover up to 5% of the total tour price. Credits earned from the current booking can only be used for future bookings and cannot be applied to the current one.
- If you need further assistance or if the above steps do not resolve the issue, please reach out to our Customer Support team. We are available 24/7 to help you with any concerns.
By following these steps, you should be able to effectively manage and apply your Travel Credits to enjoy savings on your adventures with TourRadar. If problems persist, our support team is just a message away, ready to assist you. Here's how to: Contact Us!