How do I reset my password?

Go to the TourRadar login page
- Click the login icon in the top-right corner of any TourRadar webpage and select Log In.
Select 'Continue with email'
Select "I forgot my password"
- This will take you to the password reset screen.
Enter your email address
- Type in the email address linked to your TourRadar account and click 'Submit'.
Check your email for your Password Reset Code
- You’ll receive a 6-digit code that is valid for 20 minutes.
Enter the code and create a new password

- Return to the TourRadar reset screen, paste the 6-digit code, and set your new password.

Password requirements

To keep your account secure, your new password must include:

If you signed up using a social login (Google, Apple, or Facebook), you will not receive a password reset email. You need to log in using the same account you originally signed up with. If you are unsure how you originally signed up, contact our team for assistance.
If you haven’t received the email, please try again, entering your email address in lowercase letters. You should also check your spam/junk folder.
Your Password Reset Code is only valid for 20 minutes. If it has expired, you’ll need to request a new one.
If you have requested multiple password reset emails, only the most recent code will work.
For security reasons, do not reuse passwords from other accounts.

If you’re still having trouble logging in, check out our Troubleshooting Guide to Logging In for more tips.

If you need further support, you can reach out to our Customer Support team 24/7 through our Contact Us page.

Resetting your TourRadar password is quick and easy—follow these steps to update your password