How do I reset my password?

Resetting your TourRadar password is quick and easy—follow these steps to update your password

Go to the TourRadar login page
- Click the login icon in the top-right corner of any TourRadar webpage and select Log In.
Select 'Continue with email'
Select "Forgot your password?"
- This will take you to the password reset screen.
Enter your email address
- Type in the exact email address (this is case sensitive) linked to your TourRadar booking or inquiry and click 'Reset my password'.
Check your email for a verification code
- You’ll receive a 6-digit code that is valid for 20 minutes.
- If you don’t see the email within 5 minutes, check your spam/junk folder.
Enter the code and create a new password

- Return to the TourRadar reset screen, paste the 6-digit code, and set your new password.

Password requirements

To keep your account secure, your new password must include:

If you don’t receive the verification code email, check your spam/junk folder or request a new one.
Make sure you entered the exact same email address linked to your booking — the system is case-sensitive, so upper and lowercase letters must match exactly.
- Even if the screen says an email was sent, you won’t receive it if the case doesn’t match.
- For example: if your booking email is john.smith@gmail.com, entering John.Smith@gmail.com won’t work as it has capital letters.

If you still haven’t received the email, it may be because you signed up using a social login (Google, Apple, or Facebook). In this case, try logging in with your social account instead.
Your verification code is only valid for 20 minutes. If it expires, you’ll need to request a new one.
For security reasons, do not reuse passwords from other accounts.

If you’re still having trouble logging in, check out our Troubleshooting Guide to Logging In for more tips.

If you need further support, you can reach out to our Customer Support team 24/7 through our Contact Us page.