If your operator has asked for travel documents (like passports or flight details), you can upload them easily directly through your Booking Conversation Page.
How to attach/upload documents
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Log in to your TourRadar account
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Go to the Tours section and open your active booking
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On the Booking Conversation Page, scroll to the Attachments section
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Click 'Upload new file' and select your file(s) from your device
- If the file is uploaded successfully, you will see the following message
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If you receive an error message, check the file type and size, and try again (e.g. use a PDF or JPG file).
You will see all your uploaded files in the 'All files' section in the 'Attachments' tab.
TourRadar ensures all uploads are secure and accessible only by the tour operator and authorized staff involved in organizing your trip.
Let the operator know
After uploading, send a quick message to the operator to confirm you’ve submitted the document. This helps ensure they see it and follow up if needed.
Notes
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There’s no need to email documents separately unless the operator requests it
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If you experience issues uploading or attaching documents, you can contact TourRadar Customer Support here
- For help accessing your Booking Conversation Page, check here: What is the Booking Conversation Page, and how do I find it?