1. Customer Help Center
  2. Travel Credits & TourRadar savings

How do I fix an issue with my promo code not working?

If you encounter problems with a promo code not working on TourRadar, here’s what you should do to resolve the issue:

  • Ensure that the promo code was obtained through an official TourRadar channel, such as an email directly from us. Promo codes found on public platforms may not be authorized and could fail to process successfully.
  • Remember that each promo code is intended for single use only. If your code isn't working, it might have already been used for a previous booking.

If your promo code is valid and you’re still facing issues, don’t hesitate to contact our Customer Support team. We are available 24/7 to help you via Live Chat, where our team can provide immediate assistance and troubleshoot any problems.

When reaching out, provide the promo code details so the support team can quickly understand the issue and provide a resolution.

By following these steps, you can address any difficulties you might have with promo codes. Our team is committed to ensuring your booking experience is smooth and beneficial, allowing you to enjoy your vacation with peace of mind.