We understand how important it is to stay informed about your trip! If you're not receiving our emails, we’re here to help. Below are some simple troubleshooting steps to ensure our messages reach your inbox.
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Check your Spam or Junk folder
Occasionally, our emails might be mistakenly marked as spam. Please follow these steps:- Open your email's Spam or Junk folder.
- Look for any emails from TourRadar.
- If you find one, mark it as "Not Spam" or "Move to Inbox." This action will help ensure our future emails reach your inbox directly.
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Unblock emails (Yahoo users)
If you're using Yahoo Mail and our emails aren’t coming through, you may have accidentally blocked our email address. To unblock it:- Log into your Yahoo account.
- Click the gear icon for Settings.
- From the left-hand column, select Security and Privacy.
- Find our email address in the list of blocked addresses.
- Click the trash icon next to it to unblock us.
Once unblocked, you should start receiving our emails again without issues.
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Consider an alternative email address
If the steps above don’t resolve the issue, please feel free to provide us with an alternative email address. We can update your booking information to ensure you stay informed about your trip. If you prefer to receive only booking-related communication, you can request to be unsubscribed from marketing emails. This way, once the issue is resolved, you’ll receive only the important updates about your booking.
If you’re still experiencing difficulties or need further assistance, our team is ready to help 24/7! Simply reach out to us, and we’ll ensure you get the information you need.
Need more help?
Feel free to contact us at https://www.tourradar.com/contact.