Missing a payment can have implications for your tour booking, but there are steps we take to help resolve the issue smoothly.
Here’s what you need to know and what actions you can expect:
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Contact from the Payment Solutions team:
- If a payment is missed, our Payment Solutions team will proactively reach out to you. They will discuss the situation and explore options, such as updating or changing card details, to ensure the payment can be completed.
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Impact on booking:
- Final payment dates are determined by the tour operator. If the payment cannot be processed by the due date specified by the operator, we may be forced to cancel the booking. The timeframe before a booking is canceled will depend on the operator’s specific policies and any potential cancellation fees involved.
Managing installment payments:
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If you are paying in installments and miss a payment (other than the final installment), we will typically adjust the remaining installments to include the missed amount, with only minor adjustments to your payment schedule.
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If the missed payment is the final installment and coincides with the final payment due date, our Payment Solutions team will contact you to resolve the issue as quickly as possible.
Please note that once your booking is created, the option to add PayPal as a payment method for future payments or installments is not available. This means you will need to ensure that your existing payment method is valid and can cover all necessary charges.
Tips for avoiding payment issues:
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Keep payment details updated:
- Ensure that your payment details are up-to-date and that your card has sufficient funds to cover the payments as they become due.
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Monitor communication:
- Keep an eye on communications from TourRadar and your bank to catch any payment issues early and address them promptly.
By understanding these procedures and staying proactive about your payment responsibilities, you can avoid complications with your tour booking and enjoy a smoother travel planning experience. If you encounter any issues, our Payment Solutions team is here to assist you every step of the way.