- Customer Help Center
- River cruise FAQ
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River cruise FAQ
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How do I know where and when to embark the ship?
Embarkation details, such as the exact location and time, are determined by local port authorities and are subject to their final decisions.
Check your final documentation
You will receive your final documentation, which includes precise embarkation points and times, between one to six weeks before your embarkation date.
Get tentative information
For preliminary embarkation information, you can send a message to the tour operator or our Cruise Consultants via your Booking Conversation Page. They will provide you with as much detail as they can at the time.
By following these steps, you will receive both the official embarkation details closer to your departure and any preliminary information earlier to help with your planning.