If your TourRadar+ Credits weren't applied during checkout, here's what you can do to resolve it.
Why your TourRadar+ Credits may not have applied
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Your TourRadar+ Credits can only be used if you were logged into your TourRadar account at the time of booking
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You also need to select "Redeem Promo Code/Travel Credits" during checkout
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If you're unsure how applying credits works, this article explains how to apply credits correctly
If your credits didn't apply
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Your TourRadar+ Credits usually can't be added after a booking is confirmed
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However, if only the deposit or initial payment was charged and you contact us within 1 hour, we may still be able to apply them
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If a technical issue prevented your credits from applying, the fastest way to reach us is via Live Chat
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You can also message us through your Booking Conversation Page, but Live Chat is the best option for time-sensitive requests related to your TourRadar+ Credits
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Important to know
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Your TourRadar+ Credits can be used for up to 5% of the total tour price
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Credits earned from a booking can only be applied to future adventures, not the one you just booked
Our support team is just a message away, ready to assist you. Here's how to: Contact Us!