Customer Support

What's changing with TourRadar+ and my Travel Credits?

We're making TourRadar+ better. From the beginning of August, Travel Credits are being replaced by a new, level-based rewards program that saves you money automatically every time you book, and rewards you more the more you travel. Your credits are safe to use right up until then — here's what it means for you.

What's changing

  • An automatic saving applied at checkout every time you book, with no code to enter.

  • The more you've travelled with us, the bigger your saving.

  • Travel Credits are being retired (but stay usable right up until the change).

  • More benefits and perks as part of the program, with full details to follow.

Frequently asked questions

Can I still use my Travel Credits?

Yes. Your credits stay active and work as normal right up until the change at the beginning of August. As now, you can apply up to 5% of a booking's value in credits per booking, so it's a great time to put them toward a trip.

Do I need to do anything?

No. Once the new program starts, your TourRadar+ level is applied to your account, and your saving comes off automatically at checkout as long as you're signed in. There's no code to enter and nothing to activate.

What happens to my credits when the change starts?

Travel Credits are retired at that point. Instead of a credit balance, you'll have a TourRadar+ level that automatically saves you money on every booking, based on your booking history.

Will I still save?

Yes, and for most travellers it works out better over time. Rather than a credit you can only use once, you save automatically on every booking you make, and the more you travel the more you save.

How is my saving worked out?

Your level is based on how many bookings you've made with us. The more you've travelled, the higher your level and the bigger your saving.

Why is my saving different on some tours, or not showing?

Your saving can vary from tour to tour, so it's "up to" your level's amount, and on some tours it may not apply. You'll always see the exact saving for a tour before you book.

I have a large credit balance. What should I do?

Your credits are yours to use right up until the change, so we'd recommend putting them toward a trip beforehand. If you have any questions about your balance, our team is happy to help.

If you have any questions, feel free to reach out to our team 24/7 here.

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