Customer Support

What is the TourRadar+ Loyalty Program?

TourRadar+ is our free loyalty program, and our way of rewarding you for traveling with us.

If you already have a TourRadar account, you're already a member! If you don't, all it takes to join is creating a TourRadar account.

Your membership sits at one of three levels, based on how many trips you've booked with us. it’s completely free to join. When signed in, your TourRadar+ savings are automatically applied to the prices you see, so you know the best price available on each tour throughout your booking journey. The more you travel, the more you save!

What are the TourRadar+ levels?

There are three levels, based on your confirmed booking history:

  • Level 1 (account created, 0 bookings): save up to 3%

  • Level 2 (1 to 3 bookings): save up to 5%

  • Level 3 (4+ bookings): save up to 7%

Your level updates automatically as you book, or when you successfully refer a friend.

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FAQs

I had travel credits. What happened to them?

TourRadar+ has replaced our Travel Credit program, and you are already a member! TourRadar+ has different levels based on your booking history, and you will save on future bookings based on your level, so instead of applying Travel Credits at checkout, you will automatically save as long as you are logged in. It is designed to save you more, the more you travel.

How much can I save at each level?

Up to 3% at Level 1, up to 5% at Level 2, and up to 7% at Level 3. That's the most you can save, and the exact saving depends on your level and the tour you're booking.

How are my savings applied?

Automatically at checkout, as long as you're signed in, with no code to enter. You'll see the exact amount of savings in your order summary before you pay.

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Where do I see my level and savings?

You can see your current TourRadar+ Level on your account page, and your savings are applied automatically when browsing tours across the site as long as you're signed in.

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Why is my saving different on different tours?

Your level sets the most you can save, but the exact saving varies from tour to tour depending on the operator, so some tours save you more than others. You'll always see the exact saving before you book, and the price you see is the best price available to you.

Are all tours and operators included?

TourRadar+ savings apply to participating operators, so not every tour will show a saving. Wherever a saving applies, you'll see the exact amount before you book.

Is my saving based on the whole booking or per person?

It's calculated on your total booking value, so it covers everyone on the same booking, the lead traveler and any co-travelers. You'll see the exact amount in your order summary before you pay.

When does my level update?

As soon as a booking is confirmed, yours or a referred friend's. Your level updates automatically at that point.

What happens if I cancel or get a refund?

The canceled or refunded booking is removed from your count of confirmed bookings, and your level adjusts accordingly.

Does my TourRadar+ level ever expire?

No. It doesn’t drop from inactivity, and there's nothing to maintain or renew. It only changes when a booking is confirmed or canceled.

Do bookings I made before TourRadar+ count?

Yes. Your starting level reflects your existing confirmed booking history, assigned automatically, so many long-time travelers begin at Level 2 or 3.

Do pending or unconfirmed bookings count?

No. Only confirmed bookings count, from their confirmation date.

Do bookings made through a travel agent or advisor count?

No. Bookings made through our travel agent platform don't apply TourRadar+ savings and don't count toward your level.

How does Refer a Friend work?

Share your referral link. When your friend creates an account and completes their first booking, you get +1 toward your next TourRadar+ level, and they join at Level 1 automatically.

When does a referral count toward my level?

When your referred friend's first booking is confirmed, not when they sign up. It applies to their first booking only, and isn't re-awarded if they cancel and rebook.

Do referrals made before launch still count?

Yes, as long as your referred friend makes their first confirmed booking after TourRadar+ is live, regardless of when you referred them.

Can I combine my TourRadar+ saving with an Operator Discount?

Yes. When a tour already has an Operator Discount, your TourRadar+ saving applies on top of that price, automatically at checkout. You'll see your final price before you pay.

Can I combine my savings with a sale or a promo code?

No, it's only one or the other. At checkout, you'll get the better of your TourRadar+ savings or a promo code, whichever saves you more.

Can I use it in the app as well as the website?

Yes. Once you're signed in, your level and savings apply across the TourRadar website and app.

Will I see my savings in my own currency?

Yes. Your savings are always shown in your booking currency.

Is it really free? Is there a catch?

Yes, it's completely free. No fee, no subscription, and nothing to opt into beyond having a TourRadar account.

Do I earn anything for writing a review?

Reviews don't change your level or savings. To take part beyond saving, you can share your travel photos and videos through Moment of the Year, our annual competition.

Still need help? Our Customer Support team is here 24/7. Contact us.

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