Learn how refunds are processed, when to expect your money back, and how you'll be notified.
If you've been approved for a refund, here's what to expect in terms of timing and follow-up.
How are refunds processed?
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Refunds typically take 7 to 14 business days to appear on your bank or credit card statement.
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Processing time may vary depending on your bank or card provider.
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You'll receive a confirmation message on your Booking Conversation Page once the refund has been processed.
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Refunds are always returned to the same payment method used at the time of booking.
What if I haven't received my refund yet?
If it's been more than 14 business days since your refund was processed, or you have questions about the status of your refund, send a message from the Messages tab of your Booking Conversation Page so it can be looked into. Find out how in How do I send and read messages on TourRadar?.
You can also check with your bank or card provider for an update.
How is my refund amount decided?
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Refunds are processed according to the operator's cancellation policy, which outlines what is and isn't refundable based on the timing and terms of your cancellation.
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TourRadar doesn't charge additional cancellation fees and will always follow the operator's terms.
Any other tips?
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Keep a copy of your cancellation confirmation and any messages related to your refund.
Related questions
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