Having trouble logging into your TourRadar account? Check these common log in issues, questions and fixes - and how to resolve them.
For a full guide on logging in, using the One-Time Password (OTP) or creating an account, see our guide here: How to Log In or Sign Up for an Account.
1. Do I Have a TourRadar Account?
- If you’ve made a booking, an account was automatically created using the email you provided at the time of booking.
- A temporary password was sent to your email when you booked.
- Use this password to log in for the first time and create a new secure password.
- If you can’t find the email, reset your password using TourRadar’s Password Reset Guide.
- If you have not made a booking via TourRadar before, but have an inquiry, you will need to sign up to make an account.
2. Using the One-Time Password (OTP)
When can I use an OTP?
- If you have a TourRadar account with an open inquiry or booking, you can use an OTP, but full login is faster, easier, and provides full booking access.
- If you don’t have an account, you’ll need to use an OTP to access your inquiry page. Setting up an account is recommended for easier future access.
OTP Issues
- OTPs are valid for 1 hour—if yours has expired, request a new one.
- Check your spam/junk folders.
- Ensure you’re using the same email linked to your booking or inquiry.
- Only the most recent OTP will work—if you requested multiple, enter the latest code.
3. Password & Log In Issues
Forgot Your Password?
- Reset your password via TourRadar’s Password Reset Guide.
Didn’t Receive a Password Reset Email?
- Check your spam/junk folders.
- Ensure you’re using the correct email linked to your booking.
- Wait a few minutes—emails can sometimes be delayed.
- Request a new password reset link before contacting support.
Why Am I Seeing ‘Email Not Recognized’ or ‘Invalid Account’?
- Ensure you’re entering the same email address linked to your booking or inquiry.
- If you created your account using Google, Facebook, or Apple, you must log in with the same method—you cannot use an email and password.
- If you haven’t signed up for an account, your email won’t be recognized. Try using the One-Time Password (OTP) option to sign in or sign up for an account.
4. Logging in with Google, Apple, or Facebook
- If you signed up using Google, Facebook, or Apple, select the same method when logging in.
- On some devices, social login options appear lower in the login popup—scroll down if you don’t see them.
4. Other General Troubleshooting Tips
- Try a different browser or device – Some login issues may be browser-specific.
- Clear your browser cache and cookies – This can resolve issues caused by stored data.
- Update your app or browser – Outdated versions may not support the latest login features.
Still Need Help?
If you’ve followed these steps but still can’t log in, contact TourRadar for assistance.