TourRadar has partnered with Celitech, a leading eSIM provider, to offer travelers a 1GB eSIM.
Step 1: Check if your phone supports eSIMs
Before redeeming your eSIM, ensure your phone is unlocked and supports eSIM technology.
- View the list of supported devices (opens in a new tab).
- Minimum software requirements: iOS 12 or higher.
To Note: We are unable to offer an eSIM if your tour begins in one of the following countries: Turkmenistan, Namibia, Zimbabwe, Maldives, Andorra
Step 2: Download the TourRadar app
The eSIM can only be redeemed through the TourRadar app.
- Download the TourRadar app (opens in a new tab) for iOS or Android.
- Log in using the same email you used for your booking.
Step 3: Redeem your eSIM
Your eSIM will be available 72 hours before your tour starts. Once it's ready, you can access it directly in the TourRadar app.
Some travelers may also receive:
-
- An email with activation instructions
- A push notification from the TourRadar app (if installed)
Not all travelers receive an email notification — if you don’t see one, simply open the app 72 hours before departure to access your eSIM.
To redeem your eSIM:
Once your eSIM is available in the app:
- Open the TourRadar app and log in.
- Tap “Redeem eSIM” in the account menu or by scrolling down on the app homepage.
- A new screen will appear with eSIM details and a 'Redeem eSIM' button.
- Tap 'Redeem eSIM'
- If your device does not support eSIMs, you will see an error message and a link to the supported devices list.
Step 4: Install your eSIM
- On the 'Activate eSIM' page - tap 'Continue' to redeem the eSIM.
Once redeemed, follow the installation instructions based on your device:
- Automatic Setup (for most iPhones, Pixel, and newer Androids)
- The phone will navigate to settings with the eSIM pre-filled for easy activation.
- Manual Setup (for devices that don’t auto-install)
- When you click Activate eSIM, you’ll receive an email from Celitech containing a QR code. Open the email on your device and scan the QR code to complete installation.
Need help? Follow these setup guides from Celitech:
Step 5: Manage your eSIM and check your data
After activation:
The 'Redeem eSIM' option in the app will change to 'Manage eSIM'
To manage your eSIM:
- Open the TourRadar app.
- Tap 'Manage eSIM' from the home screen or menu.
- The 'Manage eSIM' page will open, allowing you to
- View your remaining data balance.
- Top up your data plan
How to top up your eSIM:
- Open the TourRadar app and go to 'Manage eSIM'
- Tap 'Top up' to open the Celitech portal (the eSIM provider).
- Your TourRadar booking email will be pre-filled — do not change it, especially if you booked using Apple Sign-In.
- Complete the payment through Celitech.
Important: The eSIM is linked to the exact email used for your TourRadar booking. If you booked using Apple’s “Hide My Email” you must use that same Apple alias for top-ups. Changing the email may cause errors or prevent the eSIM from loading.
eSIM validity and expiration
- You can activate your eSIM only 72 hours before departure.
- Once activated, it’s valid for 30 days after your tour ends.
- If you have multiple back-to-back tours, you’ll receive a separate eSIM for each booking.
Have further questions or need help?
Visit our FAQs and support article here.