How do I redeem and use my free eSIM in the TourRadar app?

Stay connected during your travels with a free 1GB eSIM included in your booking. Follow these simple steps to redeem, install, and manage your eSIM using the TourRadar mobile app.

TourRadar has partnered with Celitech, a leading eSIM provider, to offer travelers a free 1GB eSIM with every booking. 


Step 1: Check if your phone supports eSIMs

Before redeeming your eSIM, ensure your phone is unlocked and supports eSIM technology.


Step 2: Download the TourRadar app

The eSIM can only be redeemed through the TourRadar app.


Step 3: Redeem your free eSIM

Your eSIM will be available 72 hours before your tour starts. When it's ready, you will receive:

  • An email with activation instructions - keep an eye out in your inbox (and spam folder)
  •  A push notification from the TourRadar app (if the app is installed)

To redeem your eSIM:

Once you have received the notification the eSIM is ready to be installed:

  • Open the TourRadar app and log in.
  • Tap “Redeem eSIM” on the home screen or in the account menu.

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  • A new screen will appear with eSIM details and a 'Redeem eSIM' button.

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  • Tap 'Redeem eSIM'
    • If your device does not support eSIMs, you will see an error message and a link to the supported devices list.

Step 4: Install your eSIM

  • On the 'Activate eSIM' page - tap 'Continue' to redeem the eSIM.

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Once redeemed, follow the installation instructions based on your device:

  • Automatic Setup (for most iPhones, Pixel, and newer Androids)
    • The phone will navigate to settings with the eSIM pre-filled for easy activation.
  • Manual Setup (for devices that don’t auto-install)
    • Scan the QR code sent to your email to complete installation.

Need help? Follow these setup guides from Celitech:


Step 5: Manage your eSIM and check your data

After activation:

The 'Redeem eSIM' option in the app will change to 'Manage eSIM'

To manage your eSIM:

  • Open the TourRadar app.
  • Tap 'Manage eSIM' from the home screen or menu.

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  • The 'Manage eSIM' page will open, allowing you to
    • View your remaining data balance.
    • Top up your data plan

How to top up your eSIM:

  1. Open the TourRadar app and go to 'Manage eSIM'
  2. Tap 'Top up' to open the Celitech portal (the eSIM provider).
  3. Your TourRadar booking email will be pre-filled — do not change it, especially if you booked using Apple Sign-In.
  4. Complete the payment through Celitech.

Important: The eSIM is linked to the exact email used for your TourRadar booking. If you booked using Apple’s “Hide My Email” you must use that same Apple alias for top-ups. Changing the email may cause errors or prevent the eSIM from loading.


eSIM validity and expiration

  • You can activate your eSIM only 72 hours before departure.
  • Once activated, it’s valid for 30 days after your tour ends.
  • If you have multiple back-to-back tours, you’ll receive a separate eSIM for each booking.

Have further questions or need help?

Visit our FAQs and support article here.