--- language: "en" --- # TourRadar Customer Support Help Centre ## TourRadar Customer Support Help Centre Welcome to the TourRadar Help Centre - everything you need to plan, book, and enjoy your adventure. ### 📚 Browse by topic * #### [About TourRadar](https://support.tourradar.com/faq/about-tourradar.md) Find out everything about TourRadar and why you should book with us! * #### [I'm an operator](https://support.tourradar.com/faq/i-m-an-operator.md) Are you a tour operator? Get help with your Dashboard, bookings, and optimising your adventures. * #### [Finding your dream tour](https://support.tourradar.com/faq/finding-your-dream-tour.md) Adventures come in all shapes and sizes. Learn how to search, filter, and compare tours to find yours. * #### [Adventuring FAQ](https://support.tourradar.com/faq/adventuring-faq.md) New to adventuring or a seasoned traveller? Answers on meals, transport, solo travel, and much more. * #### [Booking a tour on TourRadar](https://support.tourradar.com/faq/booking-a-tour-on-tourradar.md) Ready to book? We'll walk you through every step, from rooms and payment plans to confirming your tour. * #### [River cruise FAQ](https://support.tourradar.com/faq/river-cruise-faq.md) Booking a river cruise? Learn how to search cruises, compare ships and prices, and prepare to set sail. * #### [Pricing and payments](https://support.tourradar.com/faq/pricing-and-payments.md) Explore flexible payment plans, secure checkout, currencies, deposits, and installments - how to pay for your tour. * #### [Canceling my tour](https://support.tourradar.com/faq/canceling-my-tour.md) Thinking of canceling? Learn how to cancel your booking, check the timing, and understand your refund options. * #### [How to resolve issues during your tour](https://support.tourradar.com/faq/how-to-resolve-issues-during-your-tour.md) If you run into any difficulties during your trip, we've put together a straightforward guide on how to get things back on track. * #### [TourRadar+ Loyalty Program and Savings](https://support.tourradar.com/faq/tourradar-plus-credits-savings.md) Earn TourRadar+ Credits by booking, referring friends, or sharing Moments - then use them and promo codes to save. * #### [Manage my account](https://support.tourradar.com/faq/manage-my-account.md) Log in, reset your password, update your profile, and manage your email preferences - your account, sorted. * #### [Booking Conversation Page](https://support.tourradar.com/faq/booking-conversation-page.md) Your booking hub: message your operator, download invoices, upload documents, and update traveler details. * #### [Travel insurance](https://support.tourradar.com/faq/travel-insurance.md) TourRadar works together with an industry-leading travel insurance provider. Find out why you will want to buy travel insurance here. * #### [eSIMs](https://support.tourradar.com/faq/esims.md) TourRadar no longer offers free eSIMs. * #### [Visas](https://support.tourradar.com/faq/visas.md) Not sure about visas? Find out if you need one, how to apply, and what documents you'll need before you travel. * #### [Flights](https://support.tourradar.com/faq/flights.md) Getting to and from your adventure? Learn what flights are included, when to book, and how to add your details. * #### [Travel Agents](https://support.tourradar.com/faq/travel-agents.md) New Travel Agent or Advisor? Learn how to sign up, use the Partner Portal, book for clients, and earn commission. * #### [Ambassadors](https://support.tourradar.com/faq/ambassadors.md) Everything about TourRadar's Ambassador program - how to join, share affiliate links, and earn commission. --- language: "en" --- # About TourRadar [← Back to Help Centre](https://support.tourradar.com/faq.md) Find out everything about TourRadar and why you should book with us! ## 📄 Articles in this category * [What is TourRadar?](https://support.tourradar.com/faq/what-is-tourradar.md) * [Why book with TourRadar?](https://support.tourradar.com/faq/why-book-with-tourradar.md) * [How do I contact TourRadar?](https://support.tourradar.com/faq/how-do-i-contact-tourradar.md) * [How is my booking protected with TourRadar?](https://support.tourradar.com/faq/how-is-my-booking-protected-with-tourradar.md) * [Are TourRadar and tour operators the same entity?](https://support.tourradar.com/faq/are-tourradar-and-tour-operators-the-same-entity.md) * [How do I learn about an operator on TourRadar?](https://support.tourradar.com/faq/how-do-i-learn-about-an-operator-on-tourradar.md) * [How do I contact the tour operator through TourRadar?](https://support.tourradar.com/faq/how-do-i-contact-the-tour-operator-through-tourradar.md) * [How to identify and report suspicious messages](https://support.tourradar.com/faq/how-to-identify-and-report-suspicious-messages.md) * [What is TourRadar Meets?](https://support.tourradar.com/faq/what-is-tourradar-meets.md) Last updated: July 08, 2026 --- language: "en" --- # Adventuring FAQ [← Back to Help Centre](https://support.tourradar.com/faq.md) First time taking an adventure or a seasoned traveller? Here is everything you need to know about adventure touring. ## 📄 Articles in this category * [How do I download a brochure?](https://support.tourradar.com/faq/how-do-i-download-a-brochure.md) * [What is a self-guided tour?](https://support.tourradar.com/faq/what-is-a-self-guided-tour.md) * [How do I find out what time the tour starts and ends?](https://support.tourradar.com/faq/how-do-i-find-out-what-time-the-tour-starts-and-ends.md) * [What does 'Local Payment' mean?](https://support.tourradar.com/faq/what-does-local-payment-mean.md) * [What should I do if I have issues while on tour?](https://support.tourradar.com/faq/what-should-i-do-if-i-have-issues-while-on-tour.md) * [How do I add another person to my existing booking?](https://support.tourradar.com/faq/how-do-i-add-another-person-to-my-existing-booking.md) * [How do I find out what transportation is used on my tour?](https://support.tourradar.com/faq/how-do-i-find-out-what-transportation-is-used-on-my-tour.md) * [What is a food kitty?](https://support.tourradar.com/faq/what-is-a-food-kitty.md) * [How can I search and book a tour as a solo traveler?](https://support.tourradar.com/faq/how-can-i-search-and-book-a-tour-as-a-solo-traveler.md) * [How do I inform the tour operator about my dietary requirements?](https://support.tourradar.com/faq/how-do-i-inform-the-tour-operator-about-my-dietary-requirements.md) * [Can I join the tour late or leave early?](https://support.tourradar.com/faq/can-i-join-the-tour-late-or-leave-early.md) * [When will I receive my final documents/tour voucher?](https://support.tourradar.com/faq/when-will-i-receive-my-final-documents-tour-voucher.md) * [What is a single supplement?](https://support.tourradar.com/faq/what-is-a-single-supplement.md) * [How do I know if a tour date is 'On Request'?](https://support.tourradar.com/faq/how-do-i-know-if-a-tour-date-is-on-request.md) * [How do I find out if airport transfers are included?](https://support.tourradar.com/faq/how-do-i-find-out-if-airport-transfers-are-included.md) * [How do I find more information about a tour?](https://support.tourradar.com/faq/how-do-i-find-more-information-about-a-tour.md) * [How do I find out if meals are included in my tour?](https://support.tourradar.com/faq/how-do-i-find-out-if-meals-are-included-in-my-tour.md) * [How do I check if the tour I'm interested in is available?](https://support.tourradar.com/faq/how-do-i-check-if-the-tour-im-interested-in-is-available.md) * [How do I find out where my tour starts?](https://support.tourradar.com/faq/how-do-i-find-out-where-my-tour-starts.md) * [How to create, edit or delete a review on TourRadar](https://support.tourradar.com/faq/how-to-create-edit-or-delete-a-review-on-tourradar.md) * [How do I add pre- or post-tour accommodation?](https://support.tourradar.com/faq/how-do-i-add-pre-or-post-tour-accommodation.md) * [How do I know which accommodations the tour stays at?](https://support.tourradar.com/faq/how-do-i-know-which-accommodations-the-tour-stays-at.md) Last updated: July 08, 2026 --- language: "en" --- # After booking [++← Back to Help Centre++](https://support.tourradar.com/faq.md) ## 📄 Articles in this category * [What happens if I miss my payment?](https://support.tourradar.com/faq/what-happens-if-i-miss-my-payment.md) * [How do I pay my tour balance?](https://support.tourradar.com/faq/how-do-i-pay-my-tour-balance.md) * [How do I update my credit/debit card details?](https://support.tourradar.com/faq/how-do-i-update-my-credit-debit-card-details.md) * [How do I split payments between my travel companions?](https://support.tourradar.com/faq/how-do-i-split-payments-between-my-travel-companions.md) * [Can I change the currency of my confirmed booking?](https://support.tourradar.com/faq/can-i-change-the-currency-of-my-confirmed-booking.md) * [Can I have the sale price if the tour's price has gone down since I booked?](https://support.tourradar.com/faq/can-i-have-the-sale-price-if-the-tour-s-price-has-gone-down-since-i-booked.md) Last updated: July 08, 2026 --- language: "en" --- # Am I covered if the government changes its travel advice? If you encounter a situation where government travel advisories affect your plans, it's important to understand that travel insurance does not typically cover costs associated with traveling against the advice of government authorities. In cases where government advice changes after your booking has been made, this is considered an exceptional circumstance, and standard insurance coverage may not apply. If this occurs, it's important to reach out to our Customer Support team. We can provide guidance and facilitate communication with XCover to explore any possible accommodations or specific advisories related to your insurance policy. Please keep in mind that staying informed about updated travel advisories and reaching out for assistance early can help manage the situation more effectively. Our Customer Support team is here to help you navigate these changes as smoothly as possible. Last updated: May 22, 2026 --- language: "en" --- # Ambassadors [← Back to Help Centre](https://support.tourradar.com/faq.md) Find out everything there is to know about TourRadar's Ambassador program. ## General information * [How do I set up my Shareable Profile as a RISE Ambassador?](https://support.tourradar.com/faq/how-do-i-set-up-my-shareable-profile-as-a-rise-ambassador.md) * [How do I sign up to become a Partner?](https://support.tourradar.com/faq/how-do-i-sign-up-to-become-a-partner.md) * [How do I instantly generate affiliate links using TourRadar to share?](https://support.tourradar.com/faq/how-do-i-instantly-generate-affiliate-links-using-tourradar-to-share.md) * [Is the Program free?](https://support.tourradar.com/faq/is-the-program-free.md) * [What partner solutions are available?](https://support.tourradar.com/faq/what-partner-solutions-are-available.md) * [Do any of your tools require technical skills?](https://support.tourradar.com/faq/do-any-of-your-tools-require-technical-skills.md) ## RISE Marketing Optimization * [What are Moments?](https://support.tourradar.com/faq/what-are-moments.md) * [What is the TourRadar Ambassador Kit?](https://support.tourradar.com/faq/what-is-the-tourradar-ambassador-kit) * [How can I boost engagement and conversions using EasyChat or ManyChat?](https://support.tourradar.com/faq/how-can-i-boost-engagement-and-conversions-using-easychat-or-manychat.md) * [Why sharing your unique code \& affiliate links matters](https://support.tourradar.com/faq/why-sharing-your-unique-code-affiliate-links-matters.md) * [What are best practices?](https://support.tourradar.com/faq/what-are-best-practices.md) * [Why is regular posting important for the RISE Ambassador Program?](https://support.tourradar.com/faq/why-is-regular-posting-important-for-the-rise-ambassador-program.md) ## Partner Portal * [What can I do in my Partner Portal?](https://support.tourradar.com/faq/what-can-i-do-in-my-partner-portal.md) * [How do I log in to the Partner Portal?](https://support.tourradar.com/faq/how-do-i-log-in-to-the-partner-portal-ambassadors.md) * [Can I add multiple users on the partner portal?](https://support.tourradar.com/faq/can-i-add-multiple-users-on-the-partner-portal.md) ## Commission and payouts * [How do RISE Ambassadors earn commission?](https://support.tourradar.com/faq/how-do-rise-ambassadors-earn-commission.md) * [How much commission can I earn?](https://support.tourradar.com/faq/how-much-commission-can-i-earn.md) * [When will my commission be paid?](https://support.tourradar.com/faq/when-will-my-commission-be-paid.md) * [How long is the lookback period/cookie duration for affiliate links?](https://support.tourradar.com/faq/how-long-is-the-lookback-period-cookie-duration-for-affiliate-links.md) * [Do you provide reportings and traffic insights?](https://support.tourradar.com/faq/do-you-provide-reportings-and-traffic-insights.md) * [Where can I track how much commission I have earned and when it is due to be paid out?](https://support.tourradar.com/faq/where-can-i-track-how-much-commission-i-have-earned-and-when-it-is-due-to-be-paid-out.md) Last updated: August 17, 2026 --- language: "en" --- # Partner Portal Managing your Ambassador Partner Portal. [Can I add multiple users on the partner portal?](https://support.tourradar.com/faq/can-i-add-multiple-users-on-the-partner-portal.md) [How do I log in to the Partner Portal? (Ambassadors)](https://support.tourradar.com/faq/how-do-i-log-in-to-the-partner-portal-ambassadors.md) [What can I do in my Partner Portal?](https://support.tourradar.com/faq/what-can-i-do-in-my-partner-portal.md) Last updated: May 22, 2026 --- language: "en" --- # Are internal flights included in the tour price? You can check if **internal or domestic flights** are included by reviewing the **What's Included** section on the tour page. If internal flights are part of the tour, they'll be listed there along with other key inclusions like accommodations, transport, and meals. * You may find the information under **'Transport'** ![Screenshot 2025-07-04 at 3.48.03 PM.webp](https://support.tourradar.com/__attachments/a_f7977a8d1ffe4ceadac571f20558b69c018dd6dfe0bf2cd0f1fead6d95b97d84/Screenshot%202025-07-04%20at%203.48.03%20PM.webp?cb=de8d194208ddb6f8500cceeb4e4c77eb) * Or in a dedicated 'Flights' section ![Screenshot 2025-07-04 at 3.42.36 PM.webp](https://support.tourradar.com/__attachments/a_4f436eecee28befc877e07a23fc25a4298e0c6a6b48f9dafe831c890acd6eeac/Screenshot%202025-07-04%20at%203.42.36%20PM.webp?cb=ea6286eed862d41b7fff50d6331b4669) * It may show in the 'What's Not Included' section if they are not included ![Screenshot 2025-07-04 at 3.50.37 PM.webp](https://support.tourradar.com/__attachments/a_4ce642e221e8e651fa5cf62d3b773b2a044f910be85aa2a975a6fac32abb82fb/Screenshot%202025-07-04%20at%203.50.37%20PM.webp?cb=edf9cd8a26c254c0c9f1da4c1eea1e4b) If you're unsure, you can use the **Contact Operator** feature on the tour details page to message the operator directly and ask for additional information. ## If internal flights are not included * If internal flights are not included, the **operator may be able to advise on which flights to book** to align with your tour. In some cases, they may offer support with booking or share recommended options. * Some tours allow you to **add internal flights during the booking process** ---if available, this option will appear on the **booking page**(after you select your date). ![Screenshot 2025-07-04 at 3.55.52 PM.webp](https://support.tourradar.com/__attachments/a_e25dc9d420a58c9460b0a03f1f349ca9e622d708798c9527e52cfc122714f7e0/Screenshot%202025-07-04%20at%203.55.52%20PM.webp?cb=06cf2492f9b42a2ebfe35d8ab038ab9a) ### Looking to book internal flights yourself? You can search and book flights through our partner platform, [**TourRadar Flights**](#), powered by Kiwi. This tool lets you compare routes and prices and book flights independently of your tour. ### **Looking for international flights?** International flights are typically *not* included in the tour price. You can read more in our article: [Are international flights included in the tour price?](https://support.tourradar.com/faq/are-international-flights-included-in-the-tour-price-and-can-i-book-them-through-tourradar.md) Last updated: May 23, 2026 --- language: "en" --- # Are international flights included in the tour price and can I book them through TourRadar? ## Are flights included? International flights are **not included** in the tour price. Since travelers join our adventures from all over the world, booking flights separately gives you the flexibility to choose the best timing and route for your trip. ### How to book flights You can search and book flights through our partner platform, [**TourRadar Flights**,](http://www.tourradar.com/flights) powered by Kiwi. This lets you compare prices and book directly. * If your booking is confirmed, click the **'Check flights'** button in your booking details to search flights for your tour * **Booking flights to and from the tour's start and end cities is your responsibility**, and any flights booked via our link are managed independently by you * TourRadar does not provide personalised airfare advice or support If you have a confirmed booking, click on the 'Check flights' button located on the right-hand side of your booking details page. ![Screenshot 2025-05-13 at 3.48.10 PM.webp](https://support.tourradar.com/__attachments/a_48a74df88e778270167523f39060c131c1578bf2862e2ba7765ea329d8c2d6e6/Screenshot%202025-05-13%20at%203.48.10%20PM.webp?cb=6e87c53187ffd1ba500e68e3eb82bc5a) ### When to book your flights We recommend waiting to book your flights until: * Your spot on the tour is **confirmed**, and * The tour is **guaranteed to depart** This helps avoid any travel disruptions if your tour is cancelled or rescheduled. ### A note for German-speaking travelers Some tours operated by German partners may include international flights --- this will be clearly stated on the tour page. These tours are conducted entirely in German and may not be suitable for non-German speakers. ![Στιγμιότυπο οθόνης 2023-09-21, 11.20.58.webp](https://support.tourradar.com/__attachments/a_093dba27b3c9ac6fbaae046ea00f73338bf2d72e74a34d18170251d64f1a7a90/%CE%A3%CF%84%CE%B9%CE%B3%CE%BC%CE%B9%CE%BF%CC%81%CF%84%CF%85%CF%80%CE%BF%20%CE%BF%CE%B8%CE%BF%CC%81%CE%BD%CE%B7%CF%82%202023-09-21,%2011.20.58.webp?cb=4be4bf28d5fc18bbad8d6b6e3d4c12f6) ![Screenshot 2025-03-12 at 1.17.26 PM.webp](https://support.tourradar.com/__attachments/a_82b95ca24903168f82dbc464d60bba4c4d52252d201b46d9987c8c15f927e9de/Screenshot%202025-03-12%20at%201.17.26%20PM.webp?cb=26be8fe7333fdf80889acf51ea93bd14) If you have questions about included flights, use the **'Contact Operator'** button on the tour page. Last updated: May 23, 2026 --- language: "en" --- # Are shore excursions included in the cruise price? The inclusion of shore excursions varies depending on the cruise operator. ## **Check what's included** Look at the 'What's Included' section on the tour page to see whether shore excursions are part of the cruise package. ![Screen Shot 2022-07-27 at 12.54.02 PM.webp](https://support.tourradar.com/__attachments/a_4dac9663d30e6d90d7df5a0d698e1db87e9ef2552e154bb9b2d810d14d3636c5/Screen%20Shot%202022-07-27%20at%2012.54.02%20PM.webp?cb=c1be45fb17984a528e4ab4347f5090f3) ### **Optional add-ons** If shore excursions are not included, check if you can add them through the Booking Page. This option is available if permitted by the operator. ![Screen Shot 2022-07-27 at 12.55.32 PM.webp](https://support.tourradar.com/__attachments/a_eb7f3d9d580eb89d9da1cda2f3df85106141a020b2bda528500622569181680a/Screen%20Shot%202022-07-27%20at%2012.55.32%20PM.webp?cb=f354a4e69ceff037104fad8b0b9bb3c1) #### **Need more information** If the cruise page doesn't clarify, click the **'Contact Operator'** button. Either the operator or our Cruise Consultants will respond to your inquiry and provide further assistance. ![Screenshot 2025-03-12 at 12.24.05 PM (1).webp](https://support.tourradar.com/__attachments/a_0055c0515119a2a28873a76d6fcdf9cfa292e737a4d4d42c4b514544ce2e92a2/Screenshot%202025-03-12%20at%2012.24.05%20PM%20(1).webp?cb=84530f9f4e067909f5034cc24bc0d160) By following these steps, you can easily find out if shore excursions are included in your cruise price or if you have the option to add them separately. Last updated: May 22, 2026 --- language: "en" --- # Are TourRadar and tour operators the same entity? ## TourRadar and tour operators each play a different part in getting you on tour. Here's how the two work together, and what each one is responsible for. ### **What is TourRadar's role?** TourRadar is an organized adventure platform. We partner with over 2,500 tour operators to bring together a broad range of adventures in one place, and our role is to make it easy to discover and book the right tour for you. Operators manage their own tour listings on TourRadar, including the content, pricing, and availability, so when you book, you're booking directly with the operator based on the details they've provided. TourRadar also brings all of that together into one loyalty program. With the [TourRadar+ Loyalty Program](https://support.tourradar.com/faq/what-is-the-tourradar-loyalty-program), your bookings build toward the same savings level no matter which operator you choose to travel with. ### **What is the tour operator's role?** Tour operators are the organizers who run and conduct your tour. Before you book, you can contact the operator directly to ask questions about a specific tour, such as the itinerary, inclusions, or availability. Once you've booked, the operator becomes your main point of contact for the rest of your trip, and you can reach them directly through your Booking Conversation Page. Operators also set the terms and conditions for their own tours, including things like cancellation terms, so it's worth reviewing the [operator's Terms and Conditions](https://support.tourradar.com/faq/how-can-i-find-the-tour-operators-terms-and-conditions) before you book. TourRadar is still here to support you throughout, so if you ever need us to step in, you can [contact us](https://www.tourradar.com/contact) at any time. Still need help? Our Customer Support team is here 24/7. [Contact us](https://www.tourradar.com/contact). ### **Related articles** * [How do I learn about an operator on TourRadar?](https://support.tourradar.com/faq/how-do-i-learn-about-an-operator-on-tourradar) Last updated: August 19, 2026 --- language: "en" --- # Before booking [++← Back to Help Centre++](https://support.tourradar.com/faq.md) ## 📄 Articles in this category * [How does TourRadar keep my money safe?](https://support.tourradar.com/faq/how-does-tourradar-keep-my-money-safe.md) * [How do I know what currency I am seeing the price in?](https://support.tourradar.com/faq/how-do-i-know-what-currency-i-am-seeing-the-price-in.md) * [What payment methods can I use to pay on TourRadar?](https://support.tourradar.com/faq/what-payment-methods-can-i-use-to-pay-on-tourradar.md) * [How can I pay for my tour in installments?](https://support.tourradar.com/faq/how-can-i-pay-for-my-tour-in-installments.md) * [Do I need to pay in full at the time of booking?](https://support.tourradar.com/faq/do-i-need-to-pay-in-full-at-the-time-of-booking.md) * [What is TourRadar's Best Price Guarantee?](https://support.tourradar.com/faq/what-is-tourradar-s-best-price-guarantee.md) * [Why is the price different when I go to book a tour?](https://support.tourradar.com/faq/why-is-the-price-different-when-i-go-to-book-a-tour.md) * [What should I do if my payment doesn't go through?](https://support.tourradar.com/faq/what-should-i-do-if-my-payment-doesnt-go-through.md) * [What do I need to know about payments for my tour?](https://support.tourradar.com/faq/what-do-i-need-to-know-about-payments-for-my-tour.md) * [How do I pay and communicate through TourRadar?](https://support.tourradar.com/faq/how-do-i-pay-and-communicate-through-tourradar.md) Last updated: July 08, 2026 --- language: "en" --- # Booking a tour on TourRadar [← Back to Help Centre](https://support.tourradar.com/faq.md) We will walk you through the process, step-by-step. ## 📄 Articles in this category * [How do I make a booking on TourRadar?](https://support.tourradar.com/faq/how-do-i-make-a-booking-on-tourradar.md) * [How do I book a tour with a friend who is booking separately?](https://support.tourradar.com/faq/how-do-i-book-a-tour-with-a-friend-who-is-booking-separately.md) * [Can I book multiple tours back-to-back?](https://support.tourradar.com/faq/can-i-book-multiple-tours-back-to-back.md) * [Where can I view accommodation options and upgrade prices?](https://support.tourradar.com/faq/where-can-i-view-accommodation-options-and-upgrade-prices.md) * [How do I book a triple room if we have an odd number of travelers?](https://support.tourradar.com/faq/how-do-i-book-a-triple-room-if-we-have-an-odd-number-of-travelers.md) * [How do I view the cancellation policy before making a booking?](https://support.tourradar.com/faq/how-do-i-view-the-cancellation-policy-before-making-a-booking.md) * [How do I book excursions, extra activities or add-ons before my tour begins?](https://support.tourradar.com/faq/how-do-i-book-excursions-extra-activities-or-add-ons-before-my-tour-begins.md) * [How do I place a hold on a tour?](https://support.tourradar.com/faq/how-do-i-place-a-hold-on-a-tour.md) * [When should I book my tour?](https://support.tourradar.com/faq/when-should-i-book-my-tour.md) * [How do I place a booking from an active hold?](https://support.tourradar.com/faq/how-do-i-place-a-booking-from-an-active-hold.md) * [How do I use the operator's loyalty discounts on TourRadar?](https://support.tourradar.com/faq/how-do-i-use-the-operator-s-loyalty-discounts-on-tourradar.md) * [What payment plans can I choose on TourRadar?](https://support.tourradar.com/faq/what-payment-plans-can-i-choose-on-tourradar.md) * [How do I know if my booking is confirmed?](https://support.tourradar.com/faq/how-do-i-know-if-my-booking-is-confirmed.md) * [What happens to my funds if my booking cannot be confirmed?](https://support.tourradar.com/faq/what-happens-to-my-funds-if-my-booking-cannot-be-confirmed.md) Last updated: July 08, 2026 --- language: "en" --- # Booking Conversation Page [← Back to Help Centre](https://support.tourradar.com/faq.md) ## 📄 Articles in this category * [What is the Booking Conversation Page, and how do I find it?](https://support.tourradar.com/faq/what-is-the-booking-conversation-page-and-how-do-i-find-it.md) * [How do I download my booking confirmation or cancellation invoice?](https://support.tourradar.com/faq/how-do-i-download-my-booking-confirmation-or-cancellation-invoice.md) * [How do I attach or upload a document?](https://support.tourradar.com/faq/how-do-i-attach-or-upload-a-document.md) * [How do I update traveler's details on my Booking Conversation Page?](https://support.tourradar.com/faq/how-do-i-update-traveler-s-details-on-my-booking-conversation-page.md) * [How do I send and read messages on TourRadar?](https://support.tourradar.com/faq/how-do-i-send-and-read-messages-on-tourradar.md) Last updated: July 08, 2026 --- language: "en" --- # Booking Payments * [What are my options to pay at check out? Can my client use their credit card?](https://support.tourradar.com/faq/what-are-my-options-to-pay-at-check-out-can-my-client-use-their-credit-card.md) * [Where can I download my booking invoice?](https://support.tourradar.com/faq/where-can-i-download-my-booking-invoice.md) * [I booked under the wrong account, what do I do? (Travel Agents)](https://support.tourradar.com/faq/i-booked-under-the-wrong-account-what-do-i-do-travel-agents.md) * [What happens if my payment doesn't go through? (Travel Agents)](https://support.tourradar.com/faq/what-happens-if-my-payment-doesn-t-go-through-travel-agents.md) * [What should I do if a payment fails as a Travel Agent?](https://support.tourradar.com/faq/what-should-i-do-if-a-payment-fails-as-a-travel-agent.md) * [Can I be a part of TourRadar+ and be rewarded for client bookings?](https://support.tourradar.com/faq/will-i-earn-tourradar-plus-credits-when-i-book-for-my-clients.md) * [Can I use a TourRadar promo code when I book for my clients?](https://support.tourradar.com/faq/can-i-use-a-tourradar-promo-code-when-i-book-for-my-clients.md) * [Can I split the payment between my client and the other travelers on their trip?](https://support.tourradar.com/faq/can-i-split-the-payment-between-my-client-and-the-other-travelers-on-their-trip.md) * [How is the final payment charged for my client's booking?](https://support.tourradar.com/faq/how-is-the-final-payment-charged-for-my-clients-booking.md) * [Can I pay for my client's tour in installments?](https://support.tourradar.com/faq/can-i-pay-for-my-client-s-tour-in-installments.md) Last updated: August 05, 2026 --- language: "en" --- # Can I add additional travelers to my existing insurance policy? ## Additional traveler is added: New travelers added to your booking are automatically included in the policy. If the new traveler doesn't want to be part of the insurance, the process will vary depending on the cooling-off period: * **Within the cooling-off period:** You can cancel your existing policy without any penalty during the cooling-off period. Please note that canceling the policy will apply to all travelers in the booking. * **Outside the cooling-off period:** If you are outside the cooling-off period, the policy cannot be canceled, and the additional traveler will be automatically covered. ### Changing Travelers: If a traveler in your booking changes, the name will automatically update in the policy to reflect this change. ### Lead traveler cancels their participation in the tour: The lead traveler (policyholder) will remain the same in the Certificate of Insurance (COI), even if someone else takes over the booking. ### **Support** : Contact TourRadar's Customer Support team if you have any questions or need guidance. We are here to help ensure you have the best possible insurance coverage for your needs. Last updated: May 21, 2026 --- language: "en" --- # Can I add insurance for some travelers in my booking but not others? To ensure consistency and simplify the insurance process, it is not possible to add insurance for only some travelers in your booking through XCover. Insurance must be purchased collectively for all travelers associated with a single booking. This approach ensures that all travelers receive the same level of protection for the trip, aiding in the management of potential claims and assistance needs. If you require different levels of coverage for various members of your group or if some travelers prefer to opt out, you might need to explore separate insurance policies from other providers. This allows each traveler to select a coverage that best suits their individual needs without impacting the arrangements for others in the group. Last updated: May 22, 2026 --- language: "en" --- # Can I add multiple Agents under one Agency account? Yes, you can add multiple users to an existing Travel Agent or Advisor account, in fact, we recommend this if you work as part of the same company/team/agency. Each company will have an "Admin" who has created the account. The admin will be able to add new users to their host agency: 1. When logged into their Partner Portal, the admin can click on **Users** and click **Add New Users:** ![Screenshot 2023-07-28 at 3.26.54 PM.webp](https://support.tourradar.com/__attachments/a_dd08c426b5d4920351a23ae0827813713ecfbe0d82558d035ce2879e11f6e1f3/Screenshot%202023-07-28%20at%203.26.54%20PM.webp?cb=e3c4b2cf154e07fada435b1f84191e69) 2. You have two options when inviting a new user to your account: * Invite the new user through an email invite Fill out all the relevant details and select if the new user should receive Admin rights on the account or just be able to make bookings as an Agent or Advisor. ![Screenshot 2023-07-28 at 3.27.01 PM.webp](https://support.tourradar.com/__attachments/a_6b6f6308f93a72f51f91422ac572fbd775f341e171ab8c5bb97bb7b258719a3e/Screenshot%202023-07-28%20at%203.27.01%20PM.webp?cb=1f1e94ef73118536a2fe3675836fe471) * Share an invite link: ![Screenshot 2023-11-16 at 4.27.04 PM.webp](https://support.tourradar.com/__attachments/a_ca3484bdc37d1d9d66643457e69d7476c851b24a6f773bc48d024201963813b2/Screenshot%202023-11-16%20at%204.27.04%20PM.webp?cb=24354a1141d0636232898f122f47b0a4) Upon sharing this link, the new user will be able to automatically register directly into your account: ![Screenshot 2023-11-16 at 4.27.18 PM.webp](https://support.tourradar.com/__attachments/a_eb9b4cc26d32b477802ed47e954c3b3543d4702125c9353847b1e4c9f55c670a/Screenshot%202023-11-16%20at%204.27.18%20PM.webp?cb=37ba583c276842ec452b7a94b8868f42) 3. Once the new agent or advisor fills out their email address and a few profile details, they will receive an email where they choose their password to create their own account. Last updated: May 24, 2026 --- language: "en" --- # Can I add multiple users on the partner portal? Yes, you can add multiple users to the Portal. 1. Choose the *'Users'* section in the navigation bar 2. Click on '+ Add New User' and enter the required details 3. Click 'Add User' --- an automated email is triggered to the new user for them to set up their portal access 4. You always have the option to edit or delete user details ![Screen Shot 2022-11-29 at 11-39-00 AM-png.webp](https://support.tourradar.com/__attachments/a_8c52bfdfb722f8b213fedabe2efc98399a519da738e4787e0c60f4f1b6847547/Screen%20Shot%202022-11-29%20at%2011-39-00%20AM-png.webp?cb=ff1e16e07f8b4db7c5babfb82b823df1) ![Screen Shot 2022-11-29 at 11-46-58 AM-png.png](https://support.tourradar.com/__attachments/a_6dd42450d73057ca5a5d432e2c7fbaac068bfcacf015812b142f94e7bb2529cd/Screen%20Shot%202022-11-29%20at%2011-46-58%20AM-png.png?cb=07773c61c6e3f6a1f9c68225a56dc1bd) Last updated: May 25, 2026 --- language: "en" --- # Can I add my logo or branding to my Partner Portal? Where will people see this branding? You are able to add your logo to your profile on your dashboard. This logo will show up when sending personalized links to your clients. To add your logo to your profile: 1. Navigate to your Partner Portal and click on **Branding \& Marketing.** ![Screenshot 2023-07-27 at 4.40.47 PM.webp](https://support.tourradar.com/__attachments/a_31b3260f7b1e8bfc918d2eb64f954d2e7a6adb07d4e0be5d6ff19cb3f1557038/Screenshot%202023-07-27%20at%204.40.47%20PM.webp?cb=1e3dc3653b7870657cfe8dc3a37e0f3d) 2. Upload your company logo and save details. When sending your clients a **PDF Brochure** of a tour or when clicking **Share link with client** on a tour detail page, these pages will appear with your logo in the top left corner rather than TourRadar's logo. See below example: ![Screenshot 2023-07-28 at 11.26.01 AM.webp](https://support.tourradar.com/__attachments/a_79d6e5fee772a45471c4c3b6086e7c0e21d88af04d2a7a7b713cafdbf4f30e1d/Screenshot%202023-07-28%20at%2011.26.01%20AM.webp?cb=b091de506d603919b33f6d290890d7c6) Last updated: May 24, 2026 --- language: "en" --- # Can I book a customized trip for my client? Yes! Here's how: 1. Choose the "Personalized" adventure type. Browse through the search page and when you find a trip to your liking, you can message the op through the "Ask a Question" button and request customizations. ![Screenshot 2024-03-01 at 10.07.56 AM.webp](https://support.tourradar.com/__attachments/a_47e4e87c22f17ea2badab4133c0593ba23b0477432ec8cdf4ea038169c3dbe3f/Screenshot%202024-03-01%20at%2010.07.56%20AM.webp?cb=6b7386ae8d88dd2697343af3e55f3f88) 2. If you find a tour or operator that interests you, send them an inquiry by using the **'Contact Operator'** button on a tour detail page: ![Screenshot 2025-03-12 at 1.00.53 PM.webp](https://support.tourradar.com/__attachments/a_976b384d0df8adca5a6ddbce576c4efb9e237d120f89e0e8ea8a489fc467632a/Screenshot%202025-03-12%20at%201.00.53%20PM.webp?cb=ce50363fd7a06829f2cc91f59e0a2bc8) 3. Keep in touch with that operator through your Bookings tab as this will show up as an "Open Question." Work with the Operator via your Book Now Page messaging section to lock down the itinerary you would like. Keep in mind the up-to-date inclusions of the tour as this could differ from the original itinerary based on your requests (ie. activities, domestic flights, etc.) Once you have finalized the itinerary you would like with the operator, the Operator will update that Book Now Page with adjusted pricing and an updated itinerary for you to book. ![Screenshot 2023-09-06 at 10.29.28 AM.webp](https://support.tourradar.com/__attachments/a_86a18c62c1f36f0e03887a0255a4500adf95a9cc45d9eb28ba5650c69039ebac/Screenshot%202023-09-06%20at%2010.29.28%20AM.webp?cb=63c4fd763b80aae76af041522245ed02) Last updated: May 24, 2026 --- language: "en" --- # Can I book multiple tours back-to-back? Absolutely! Booking consecutive tours allows you to maximize your travel experience. Follow these simple steps to ensure a seamless transition between tours: 1. **Check availability and itinerary**: Visit each tour page to review the Availability and Itinerary sections. Make sure the trip dates and start times align, providing you with enough time to comfortably transition from one tour to the next. 2. **Book your tours**: Once you've confirmed the schedules align, you can book as many consecutive tours as you wish. If you need assistance arranging your back-to-back bookings, our Customer Support team is here to help. Reach out via Live Chat or give us a call, and we'll ensure your travel plans are perfectly coordinated. Last updated: May 22, 2026 --- language: "en" --- # Can I cancel my insurance if I no longer require it? If you need to cancel your insurance policy, you can do so by sending us a message from your Booking Conversation Page. You can read more at [What is the Booking Conversation Page, and how do I find it?.](https://support.tourradar.com/faq/what-is-the-booking-conversation-page-and-how-do-i-find-it.md) We will then liaise with XCover to determine if cancelation and a refund are possible. The ability to cancel your insurance depends on several factors, such as the duration since the purchase, whether the cooling-off period has passed, and whether any claims have been made. If cancellation is feasible, we will promptly process your refund. If it is not possible to cancel, we will inform you accordingly. Please be aware of the cooling-off period, which varies by country and is the timeframe from the date of purchase during which you can cancel your insurance policy without penalty. Here are the cooling-off periods for different countries, reflecting recent updates: * **USA**: * General: 15 days * Indiana: 30 days * Washington (WA), Vermont (VT), Montana (MT), Missouri (MO), Kansas (KS), Connecticut (CT): 21 days * **Canada**: 10 days * **UK (England, Scotland, Wales, Northern Ireland)**: 14 days * **EU (Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Norway, Portugal, Spain, Sweden, Netherlands, Malta)**: 14 days * **Australia**: 14 days * **New Zealand**: 14 days Outside of these periods, your insurance is generally non-refundable. It's crucial to read the policy wording carefully to understand your rights and the specific terms of your insurance coverage. Last updated: May 22, 2026 --- language: "en" --- # Can I change the currency of my confirmed booking? ## Once you have confirmed a booking on TourRadar, it's important to understand the policies regarding currency changes. The currency selected at the time of your booking is fixed and cannot be changed after confirmation. All subsequent payments must also be made in the same currency. This policy helps maintain financial consistency and ensures the terms agreed upon at booking are upheld. ### Steps for changing currency: 1. **Consultation with the operator**: * If you desire to proceed with a different currency than the one initially chosen, the first step is to contact the tour operator on your Booking Conversation Page or TourRadar's Customer Support team. We will then liaise with the tour operator to check the feasibility of modifying the booking to accommodate the desired currency change. 2. **Assessment of conditions**: * We will assess whether it is possible to cancel the original booking without incurring charges. This depends on the operator's policies and the terms of your booking. 3. **Decision making**: * If the operator does not agree to a change without cancellation fees, you will need to decide whether to proceed with the cancellation and incur any potential fees or continue with the original booking. 4. **Processing changes**: * Upon receiving approval from the operator, we will proceed with creating a new booking in the desired currency. The original booking will then be canceled, and a refund will be processed if applicable. ### Considerations: * Changing the currency may affect the pricing structure of your tour due to currency conversion rates and operator pricing policies. * Ensure that all communications and confirmations from the operator are clearly understood and agreed upon to avoid any misunderstandings regarding currency changes and cancellation policies. By following these guidelines, you can navigate the process of changing the currency of a confirmed booking. Remember, such changes are subject to operator approval and may involve additional steps or costs. Always ensure clear communication with TourRadar and the tour operator to manage your booking effectively. Last updated: August 04, 2026 --- language: "en" --- # Can I have the sale price if the tour's price has gone down since I booked? ## Once a tour is booked and confirmed on TourRadar, the price at the time of booking is locked in and cannot be adjusted, even if the tour price decreases afterward. Here's an explanation of this policy and some considerations for future bookings: * The price you agree to when you confirm your booking becomes fixed. This means that subsequent price reductions cannot be applied retrospectively to your booking. Similarly, if prices increase after your booking, you will not be charged any extra. * This policy is similar to that of the airline industry, where ticket prices are also non-refundable in terms of price drops after booking. Once a ticket is purchased, the price is fixed regardless of future price fluctuations. ### Considerations: * **Book when ready**: * Given the nature of travel pricing, which can fluctuate frequently, it's wise to secure your booking as soon as you're ready. Waiting for a potential price drop can be risky as it may lead to missing out on your preferred departure date due to limited availability or even higher prices later. * **Mitigating risks of price fluctuations**: * By booking promptly, you not only ensure your spot on the desired tour but also protect yourself against potential future price increases. This proactive approach helps you avoid the uncertainties associated with changing tour prices. * **Monitoring promotions**: * Keep an eye on promotions and discounts that may apply before you book. Once you see a good deal that fits your plans, it's advantageous to book at that moment to take advantage of the lower price. While we understand that seeing a price drop after booking can be frustrating, the policies are designed to maintain fairness and predictability in the booking process for all travelers. If you have concerns about timing your booking to get the best price, consider monitoring price trends and promotions closely and be ready to book when you find a suitable offer. Last updated: August 04, 2026 --- language: "en" --- # Can I join a tour if I'm outside the advertised age range? ## Finding yourself outside the advertised age range for a tour doesn't necessarily mean you're excluded from participating. There are ways to explore possible exceptions, depending on the nature of the tour and the operator's policies. * If you're interested in a tour but fall outside the specified age range, the first step is to use the **'Contact Operator'** button on the tour page. This allows you to communicate directly with the tour operator and inquire about any flexibility they might offer regarding age limits. This direct line of communication can clarify whether there is room for exceptions and what those might entail. ![Screenshot 2025-03-12 at 1.32.41 PM.webp](https://support.tourradar.com/__attachments/a_84ecc1a7a2e3666e421b78d8686173c1a31089f9221be261851d2a5abe13d7d2/Screenshot%202025-03-12%20at%201.32.41%20PM.webp?cb=cdd85e5e66f545c4f507ac95301f599d) * For tours that aren't aimed at a specific age group, an upper age range is usually more of a guide than a strict cutoff. It can simply mean the operator asks you to complete an additional form, such as an indemnity waiver, often for insurance purposes, before you're able to join. If you've found a tour like this that you're interested in, it's worth contacting the operator or our Customer Support team to find out exactly what's needed. * It's crucial to understand that some tours, especially those targeted at specific demographics like youth (e.g., 18-30 years old), often have strict age policies to create a unified group dynamic. These tours are typically designed to cater to specific interests and energy levels, such as those of students or backpackers. Each tour operator and adventure may have different guidelines and flexibilities regarding age ranges, so inquiring directly ensures you receive the most relevant information and can make informed decisions about your travel plans. Last updated: August 19, 2026 --- language: "en" --- # Can I join the tour late or leave early? *You may be able to join a tour after it starts or leave before it ends --- just make sure to plan ahead and keep your operator informed.* ## Joining a tour after it starts **Inform the tour operator as early as possible** Send a message through your **Booking Conversation Page** to let the operator know when you plan to join. They'll confirm where and when you can meet the group, and what arrangements you'll need to make. ![Screenshot 2025-05-13 at 12.17.27 PM (2).png](https://support.tourradar.com/__attachments/a_b4fe3ce58907405ad5ddea91676b892f4abd477c814807d9d6d14d8a297a2afc/Screenshot%202025-05-13%20at%2012.17.27%20PM%20(2).png?cb=eb051455ecbb2f3bdd55c2f7b0ab6b8b) **Plan your logistics carefully** If the group is already outside a major city, you may need to make your own way to a more remote meeting point. Review the itinerary to choose the most practical time and place to catch up with the group. **No reimbursement for missed time** Tour prices are fixed, so you won't be refunded for any portion of the tour you miss due to late arrival. *** ** * ** *** ### Leaving a tour before it ends **Let the operator and your guide know in advance** Notify the operator via your Booking Conversation Page and speak with your guide at the start of the trip. This ensures your departure is smooth and doesn't disrupt group plans. **Organise your own departure** You'll need to arrange and cover the cost of your early departure --- including transport from the tour location to your next destination. **No reimbursement for unused services** If you leave the tour early, you won't be refunded for the missed portion. **Choose your exit point carefully** Check the itinerary and choose a location that makes your departure easiest to manage --- ideally near transport hubs and with minimal disruption to scheduled activities. *** ** * ** *** ### Helpful tips for both situations * **Keep communication open** with the operator in case your travel plans change * **Check your itinerary** to understand where the group will be each day * **Allow extra time** for any flight delays or logistics when coordinating a late join or early leave Last updated: May 22, 2026 --- language: "en" --- # Can I modify my insurance policy? Modifying an insurance policy can be applicable or not, depending on various factors. To determine if modifications are possible for your specific policy, we recommend reaching out to us directly so that we can liaise with XCover on your behalf. While we will make every effort to assist you, please note that modifications to insurance policies are subject toXCover's terms and conditions, and we cannot guarantee that all modifications will be feasible. Our team will work closely with XCover to explore the possibilities and provide you with the necessary guidance and assistance. Last updated: May 21, 2026 --- language: "en" --- # Can I pay for my client's tour in installments? Travel agents on TourRadar cannot pay for their clients' tours in installments when using: * Their own personal credit card/company card from the Book Now Page * Inputting their client's credit card details for them from the Book Now Page If your client would like to pay in installments, please use the "Generate Payment Link" option. When you send the personalized link to their client, where they are not signed in as a travel agent on TourRadar, they will be able to pay for their trip in installments: ![bfeff1be-d34a-42d4-8ca7-7183571ec329 (1).webp](https://support.tourradar.com/__attachments/a_47b5dc4aa0d0c059a61b8cc256b12c061fcaa55d25d81951974a1f2198228b3a/bfeff1be-d34a-42d4-8ca7-7183571ec329%20(1).webp?cb=79db8d889498f3e0ba86506f29ceb9b1) The option to pay in installments when opening the payment link will be available for your client, provided their booking falls outside the final payment period, which typically occurs around 65 days before departure, contingent upon the operator and travel style. ![Στιγμιότυπο οθόνης 2023-09-26, 10.40.09.webp](https://support.tourradar.com/__attachments/a_118be68bd435d2026c9c765b59ade08f5a25fd3d869b362f0ea5b6cf51f5db4d/%CE%A3%CF%84%CE%B9%CE%B3%CE%BC%CE%B9%CE%BF%CC%81%CF%84%CF%85%CF%80%CE%BF%20%CE%BF%CE%B8%CE%BF%CC%81%CE%BD%CE%B7%CF%82%202023-09-26,%2010.40.09.webp?cb=4027a814fcaffed6946a6527b0e903ad) In instances where you don't initially choose the installment payment method, you retain the flexibility to manually make payments towards your adventure at your convenience. This can be done directly from your Booking Conversation Page. You also can request payments from your clients as well: * First set the payment amount * Then invite the traveller * Your client will receive an email advising them that they have been invited to contribute with a link that takes them to a payment page ![Screenshot 2025-05-14 at 10.36.23 AM (1).webp](https://support.tourradar.com/__attachments/a_af173d52cf925af4de3b7ce9fabb42f5b00b4901de0992f5e7dddfb8160fb020/Screenshot%202025-05-14%20at%2010.36.23%20AM%20(1).webp?cb=e81c2c5ebb32aa1a9c506abc03cf7a59) If your client didn't pick the installment plan when you booked but now wants to switch to automated installments, just message us through your Booking Conversation Page. To qualify for installments, here are the requirements: * The remaining payment schedule must have room for at least two installments. (For example, if you're on a biweekly plan, your final payment date should be at least twenty-eight days away.) * The total amount left to pay should be at least two hundred USD/CAD/NZD/AUD/EUR/GBP. ![Screenshot 2025-05-13 at 12.17.27 PM.webp](https://support.tourradar.com/__attachments/a_3694e2f64b677d5ca1e3952075a6431264b1f0c77d0661fa1133c45692f2862c/Screenshot%202025-05-13%20at%2012.17.27%20PM.webp?cb=c311bee98df9b464974640680ad0b321) Last updated: May 25, 2026 --- language: "en" --- # Can I split the payment between my client and the other travelers on their trip? Yes --- once the deposit is paid, you can split the remaining balance between multiple travelers on the booking. **The initial payment (deposit or full amount)** must be paid using the **lead traveler's card** at the time of booking. After that, the rest of the payment can be split between travelers. ## How to split the remaining balance for your clients Once the booking is confirmed: 1. Go to your client's **Booking Conversation Page** 2. Click on the **'Travellers'** tab 3. You'll be able to edit traveler details and invite each traveler to contribute to the balance To invite a traveler: * Select 'Set Payment Amount' ![Screenshot 2025-05-14 at 10.36.23 AM.webp](https://support.tourradar.com/__attachments/a_1c80f38cfcf2880f0b89dd770c5bca3ec9bbb3288d6075dd1d851ed5123005c9/Screenshot%202025-05-14%20at%2010.36.23%20AM.webp?cb=c3aee68ea79adaccac77b4cda33eb240) * Set the amount you want them to pay ![Screenshot 2025-05-14 at 10.39.34 AM.webp](https://support.tourradar.com/__attachments/a_908cab71f659abbbad1431949ca803b12a3468eeb40ddc371db1b89779bb109f/Screenshot%202025-05-14%20at%2010.39.34%20AM.webp?cb=e334215ec36e8117754d8bc281bb9557) * Click **'Invite Co-Traveller'** --- this will send them a secure payment link via email ![Screenshot 2025-05-14 at 10.41.08 AM.webp](https://support.tourradar.com/__attachments/a_f08a62d0b2255c13814ab75fd60f2742d99e59c877b3e26edc1b14cc62ab050a/Screenshot%202025-05-14%20at%2010.41.08%20AM.webp?cb=7570607bfb036cbe547743c22cac4fc4) * They'll receive a message with a **'Make Payment'** button, bringing them to a secure page to complete the payment ![Screenshot 2025-05-14 at 12.44.32 PM.webp](https://support.tourradar.com/__attachments/a_9b74f1f6f947eb1901552a9007a0030c444fa72c84549a65037cc9ed40125cd1/Screenshot%202025-05-14%20at%2012.44.32%20PM.webp?cb=7eafebb37cf8740bb745f48d4423ef72) * After payment, the traveler will receive a confirmation email with the option to download their personal invoice directly from the secure payment page *** ** * ** *** You can track each traveler's payment status in the 'Travellers' tab, including amounts paid and who's still pending. ![Screenshot 2025-05-14 at 12.34.06 PM.webp](https://support.tourradar.com/__attachments/a_cb404408b848caa6665e13b3e3a04bb2be68bba64556c3720095ac066c766cea/Screenshot%202025-05-14%20at%2012.34.06%20PM.webp?cb=e7a20a90f99e1f36b0b2434d8c1ff235) Last updated: May 25, 2026 --- language: "en" --- # Can I use a TourRadar promo code when I book for my clients? No, Travel Advisors will not be able to apply promo codes to their bookings. Additionally, if your client is a past direct TourRadar customer and is a TourRadar+ Member, they cannot use their TourRadar+ savings on any bookings made by you, the Travel Advisor. Last updated: August 05, 2026 --- language: "en" --- # Can minors travel alone on tours? ## At TourRadar, the safety and well-being of our travelers are paramount. As such, individuals under 18 years old are not permitted to travel alone on the tours. * **Safety and supervision:** Traveling alone requires a degree of independence and decision-making that might not be suitable for minors, especially in unfamiliar environments or during challenging situations. * **Legal and policy requirements:** For safety and legal reasons, many of our travel operators require minors to be accompanied by a responsible adult or guardian. These policies are in place to ensure that all travelers have the support they need and that the highest standards of care are maintained throughout the trip. * **The benefits of companion travel:** While we recognize that solo travel can be a transformative experience, these age restrictions are specifically designed to protect and ensure the well-being of young travelers. For those under 18 looking to explore the world, we recommend traveling with an adult family member or friends. This arrangement not only complies with travel regulations but also ensures a secure and enjoyable travel experience. By adhering to these guidelines, we aim to provide a safe and enriching environment for all travelers, helping everyone have a memorable and fulfilling adventure. Last updated: May 22, 2026 --- language: "en" --- # Can TourRadar assist me with the visa process? *TourRadar does not provide visa advice, as requirements vary by nationality and can change frequently.* ## Visa responsibility It's the traveler's responsibility to ensure they have the correct visas for their tour. We recommend checking the latest requirements well in advance---**and again closer to your departure date**, in case anything has changed. ### Where to get visa support * **Check your visa requirements through Sherpa** : TourRadar partners with [Sherpa](https://www.tourradar.com/buy-your-travel-e-visa)to help travelers check entry requirements and, in some cases, complete the application process. * **Contact your local embassy or consulate** : The embassy or consulate of the country you're visiting can provide the most accurate visa information. Make sure you're using an **official government website** ---these often end in *.gov* or have another verified domain based on the country. ### Operator-provided visa support Once your tour is confirmed, your operator may be able to provide helpful local information---such as hotel details, guidance on visas on arrival, or required documentation for your application. This varies by destination and operator. If you've **already booked** and need something specific to support your visa application, you can contact the operator through your **Booking Conversation Page.**Operators won't be able to assist you if you do not have a booking. Using these resources will help ensure you have the necessary documentation for a smooth and stress-free adventure. Last updated: May 21, 2026 --- language: "en" --- # Canceling my tour [← Back to Help Centre](https://support.tourradar.com/faq.md) We're sorry you're thinking of canceling. Find out how to cancel your booking and learn about your refund options here. ## 📄 Articles in this category [Cancellations](https://support.tourradar.com/faq/cancellations.md) [Refunds](https://support.tourradar.com/faq/refunds.md) Last updated: July 08, 2026 --- language: "en" --- # Cancellations [++← Back to Help Centre++](https://support.tourradar.com/faq.md) ## 📄 Articles in this category * [How do I request to cancel my booking?](https://support.tourradar.com/faq/how-do-i-request-to-cancel-my-booking.md) * [How long before my departure date can I cancel my tour?](https://support.tourradar.com/faq/how-long-before-my-departure-date-can-i-cancel-my-tour.md) * [How can I cancel my booking request before receiving confirmation?](https://support.tourradar.com/faq/how-can-i-cancel-my-booking-request-before-receiving-confirmation.md) * [How do I confirm that my tour has been canceled after requesting cancellation?](https://support.tourradar.com/faq/how-do-i-confirm-that-my-tour-has-been-canceled-after-requesting-cancellation.md) * [What happens if the tour operator cancels my tour?](https://support.tourradar.com/faq/what-happens-if-the-tour-operator-cancels-my-tour.md) * [How can I find the tour operator's Terms and Conditions?](https://support.tourradar.com/faq/how-can-i-find-the-tour-operators-terms-and-conditions.md) * [How can I cancel my pre/post- accommodation?](https://support.tourradar.com/faq/how-can-i-cancel-my-pre-post-accommodation.md) * [How can I cancel my airport transfers?](https://support.tourradar.com/faq/how-can-i-cancel-my-airport-transfers.md) * [How do I change my tour dates?](https://support.tourradar.com/faq/how-do-i-change-my-tour-dates.md) * [How do I cancel a booking made by someone else?](https://support.tourradar.com/faq/how-do-i-cancel-a-booking-made-by-someone-else.md) * [How can I cancel or replace a traveler from my booking?](https://support.tourradar.com/faq/how-can-i-cancel-or-replace-a-traveler-from-my-booking.md) Last updated: July 08, 2026 --- language: "en" --- # Commission and payouts How commission works and when you get paid. [When will my commission be paid?](https://support.tourradar.com/faq/when-will-my-commission-be-paid.md) [How do RISE Ambassadors earn commission?](https://support.tourradar.com/faq/how-do-rise-ambassadors-earn-commission.md) [How long is the lookback period/cookie duration for affiliate links?](https://support.tourradar.com/faq/how-long-is-the-lookback-period-cookie-duration-for-affiliate-links.md) [Where can I track how much commission I have earned and when it is due to be paid out?](https://support.tourradar.com/faq/where-can-i-track-how-much-commission-i-have-earned-and-when-it-is-due-to-be-paid-out.md) [How much commission can I earn?](https://support.tourradar.com/faq/how-much-commission-can-i-earn.md) [Do you provide reportings and traffic insights?](https://support.tourradar.com/faq/do-you-provide-reportings-and-traffic-insights.md) Last updated: May 22, 2026 --- language: "en" --- # Commission Payout * [Where can I see how much commission I can earn on an adventure?](https://support.tourradar.com/faq/where-can-i-see-how-much-commission-i-can-earn-on-an-adventure.md) * [What happens if a trip I booked for a client is canceled? Do I still get paid?](https://support.tourradar.com/faq/what-happens-if-a-trip-i-booked-for-a-client-is-canceled-do-i-still-get-paid.md) * [How do I get my commission paid?](https://support.tourradar.com/faq/how-do-i-get-my-commission-paid.md) * [How can I activate my TourRadar Wallet?](https://support.tourradar.com/faq/how-can-i-activate-my-tourradar-wallet.md) * [What is the Payee Verification Process?](https://support.tourradar.com/faq/what-is-the-payee-verification-process.md) * [How do I set up a transfer method on my TourRadar Wallet?](https://support.tourradar.com/faq/how-do-i-set-up-a-transfer-method-on-my-tourradar-wallet.md) * [How can I remit a payment from my TourRadar Wallet?](https://support.tourradar.com/faq/how-can-i-remit-a-payment-from-my-tourradar-wallet.md) * [If I have multiple currencies in my TourRadar Wallet, can I transfer all the money out at once under a single currency?](https://support.tourradar.com/faq/if-i-have-multiple-currencies-in-my-tourradar-wallet-can-i-transfer-all-the-money-out-at-once-under-a-single-currency.md) * [Where can I view booking details related to a payment release?](https://support.tourradar.com/faq/where-can-i-view-booking-details-related-to-a-payment-release.md) * [When will I get paid out my commission?](https://support.tourradar.com/faq/when-will-i-get-paid-out-my-commission.md) * [Travel Agent Support](https://support.tourradar.com/faq/travel-agent-support.md) Last updated: May 22, 2026 --- language: "en" --- # Do any of your tools require technical skills? Our solutions are simple to use and don't require any particular technical skills. If you have any problems with the setup, you can reach out directly to our support: [partner-solutions@tourradar.com](mailto:partner-solutions@tourradar.com). Last updated: May 22, 2026 --- language: "en" --- # Do I need to pay in full at the time of booking? ## When booking a tour through TourRadar, whether you need to pay in full at the time of booking or if a deposit will suffice depends on several factors. Here's how to determine what's required for your booking: ### Understanding payment requirements: * **Check the booking page**: * When you confirm your travel dates and proceed to the booking page, it will specify whether full payment is required immediately or if a deposit is enough to secure your reservation. This information is displayed to ensure you know what is expected upfront. * **Deposit or full payment**: * Full payment may be required for last-minute bookings or certain types of tours. For bookings made more than approximately 65 days before the departure date, a deposit typically suffices. ![Screenshot.webp](https://support.tourradar.com/__attachments/a_4bd3b1f892eb9570f1888655253df1aaf82febf2eef95b1f6b22c1f7beabc2d3/Screenshot.webp?cb=e2d0634fa5809d29a3279fc9d0412633) ![Screenshot.2.webp](https://support.tourradar.com/__attachments/a_4d7d4c19d29f36bb2ea76d524fb1a2d6ec392d3d9eea71729a9a6c4b73f6cdb5/Screenshot.2.webp?cb=ce81ce5caaf4795fd4d862f95064e4ba) ### Options for deposits and payments: * **Deposits**: * Deposits generally reserve your spot on the tour, with the balance due by a specified date, usually around 65 days before departure. This allows you more time to manage your finances without the pressure of immediate full payment. * **Payment flexibility**: * If only a deposit is required at the time of booking, you often have the option to pay the remaining balance in interest-free installments. This can make larger tour costs more manageable. Here's more about [How can I pay for my tour in installments?](https://support.tourradar.com/faq/how-can-i-pay-for-my-tour-in-installments.md) ![Στιγμιότυπο οθόνης 2023-09-26, 10.19.29.webp](https://support.tourradar.com/__attachments/a_0e7b2fc029960af3e75543171109f4ec1700b8c7ab35aa94b569c0d94c17bd00/%CE%A3%CF%84%CE%B9%CE%B3%CE%BC%CE%B9%CE%BF%CC%81%CF%84%CF%85%CF%80%CE%BF%20%CE%BF%CE%B8%CE%BF%CC%81%CE%BD%CE%B7%CF%82%202023-09-26,%2010.19.29.webp?cb=4fb1d6d4dd6284900d6e69226c4823fb) * **Sharing costs**: * After booking, you can distribute payment responsibilities among your travel companions via your Booking Conversation Page. This feature is particularly useful for group travel, allowing each participant to contribute their share directly. Here's more about [How do I split payments between my travel companions?](https://support.tourradar.com/faq/how-do-i-split-payments-between-my-travel-companions.md) ### Additional tips: * Understanding the payment schedule helps you budget for your trip effectively. Always check the payment terms as early as possible. * If unsure about the payment terms, use the '**Contact Operator'** feature on the tour page or contact TourRadar Customer Support for clarification. Knowing whether you need to pay in full or just make a deposit at the time of booking helps you plan financially for your adventure. TourRadar provides flexible payment options to accommodate various needs and ensure that booking your tour is as stress-free as possible. Last updated: May 22, 2026 --- language: "en" --- # Do you offer agent training on how to utilize TourRadar? ## Absolutely! Check out our [Agent Resource Centre](https://travelagents.tourradar.com/agent-training) for: * Past and upcoming webinars * Common FAQ's and a link to our Agent Help Centre * Access to our [Agents Facebook Group](https://www.facebook.com/groups/tourradarforagents) If you would like to request a separate training session for you or your agency, we can always accommodate this as well. Contact agents@tourradar.com to get this set up. Last updated: May 21, 2026 --- language: "en" --- # Do you provide reportings and traffic insights? We have a reporting section in the Partner Portal for you to track 'Session Reporting.' Go to 'Reporting' and choose 'Session Reporting.' There are various sub-sections with different information about source markets, overall sessions overview or a breakdown per country and page. |--------------------------------------|-----------------------------------------------------------------------------------------------------------------| | **Sessions per Month** | Follow the trend of overall sessions per month. | | **Session Details per Month** | Detailed breakdown per month: Nr. of sessions, bounces, bounce rate, time on site, avg. page views per session. | | **Sessions by Country** | Visual overview of where your traffic is coming from. | | **Session Details per Landing Page** | Find out which of your affiliate links is performing best. | | **Campaign Analysis** | See and compare the success of special campaign tracking links you've created. | ![Screen Shot 2022-11-29 at 2-29-19 PM-png.png](https://support.tourradar.com/__attachments/a_6fbb699dec37146f022298321dea287a57a6996d72ba4782ad56c1f07b746b98/Screen%20Shot%202022-11-29%20at%202-29-19%20PM-png.png?cb=1b484aa0180e6ec07aa31c4ad5b3713a) ![Screen Shot 2022-11-29 at 2-30-23 PM-png.png](https://support.tourradar.com/__attachments/a_d2230f0aec1d10d895e7ca591b3ed69e814e7aa9c136fce1fcd8754f16eee920/Screen%20Shot%202022-11-29%20at%202-30-23%20PM-png.png?cb=2cff01c05ffac1cdabcac7c6a49be690) Last updated: May 25, 2026 --- language: "en" --- # Does TourRadar offer child/student/senior/military discounts? ## It depends on the operator, here's how to check, and how to save on every booking. TourRadar works with over 2,500 tour operators worldwide, and each one sets its own policy on discounts for children, students, seniors, or military personnel. That means availability varies by tour. Here's how to check what applies to yours. ### **How do I check if a discount applies to my tour?** * **Ask before you book.** Click the **Contact Operator** button on the tour page to ask whether a discount applies to your travel party. ![Screenshot 2025-03-12 at 1.00.53 PM.webp](https://support.tourradar.com/__attachments/a_47159c2348f606ed4a4dc3edbb9b3c87f5fdf4edb6a2ab3249e96e13bd2b8e7b/Screenshot%202025-03-12%20at%201.00.53%20PM.webp?cb=ce50363fd7a06829f2cc91f59e0a2bc8) * **Wait for a reply.** The operator or our Customer Support team typically gets back to you within two business days. ### **Do students get a discount?** **We've partnered with** [**www.studentdiscount.com**](https://www.studentdiscount.com/tourradar)**, where you can find exclusive student deals.** ### **Want savings on every booking, not just where an operator offers one?** Sign up for a free TourRadar account and make sure you're signed in while browsing. As a TourRadar+ Loyalty Program member, you'll automatically see your member savings applied to tours across the site, up to 7% depending on your level. Learn more about the [TourRadar+ Loyalty Program](https://support.tourradar.com/faq/what-is-the-tourradar-plus-loyalty-program). Last updated: August 19, 2026 --- language: "en" --- # Does TourRadar offer day tours? ## While TourRadar is renowned for its wide array of multi-day tours, we also cater to travelers looking for shorter, single-day experiences. Some of our trusted operators offer day trips that provide a quick and immersive way to enjoy new destinations. ### **How to find day trips on TourRadar:** * **Start your search:** Enter the destination you're interested in on our website's search bar. * **Use the 'Length' filter:** To focus your search on day trips, apply the 'Length' filter and select a duration of one day. This will refine your results to include only tours designed for one-day trips. ![Screenshot 2026-05-22 at 3.23.50 pm.png](https://support.tourradar.com/__attachments/a_def23aa16a954399ae1f2778f90fe599ab473a6c4f23dd33a0cc96845df7e224/Screenshot%202026-05-22%20at%203.23.50%E2%80%AFpm.png?cb=51a9954837f3506f9221223380c11920) ### **If you can't find day trips:** If the 'Length' filter does not show a one-day option, it indicates that there are currently no day tours available at your chosen destination on TourRadar. However, this doesn't mean your options are limited. We suggest checking out trips that last two or three days so you can get to know the destination. Last updated: May 22, 2026 --- language: "en" --- # Does XCover cover flights or other services booked outside of TourRadar? When securing insurance through XCover for your tour booked via TourRadar, it's essential to understand the scope of coverage. The policy you purchase is specifically tied to the components of the trip booked through TourRadar, which includes all elements directly associated with the tour package from your tour operator. ## **Key points to consider:** * If you get Comprehensive insurance it covers only the elements that are part of your TourRadar booking. This includes accommodations, tours, and activities that are booked as part of the package. * If you get Cancellation insurance it generally only covers cancellation of the trip before the the trip start date. * Services such as flights, additional hotel nights, or other travel activities booked outside of TourRadar are not covered by your XCover insurance policy. * If you require insurance for services not booked through TourRadar, you will need to seek additional insurance policies that cover these external components. ### **Extending coverage:** * If you plan to add extra accommodations before or after your tour through TourRadar, you can request this through your Booking Conversation Page. You can read more at [What is the Booking Conversation Page, and how do I find it?](https://support.tourradar.com/faq/what-is-the-booking-conversation-page-and-how-do-i-find-it.md) Should these be confirmed and added to your booking, the insurance coverage dates can be adjusted to encompass these additional services. * Modifying your booking to include extra services will also adjust the cost of your insurance policy accordingly. For comprehensive protection, consider evaluating additional insurance options that can cover external bookings such as flights or activities not included in your tour package. Last updated: May 22, 2026 --- language: "en" --- # eSIM FAQs and Support TourRadar no longer offers free eSIMs. If you have a question about this, or believe you should have received one, please [contact our support team](https://www.tourradar.com/contact). Last updated: July 14, 2026 --- language: "en" --- # eSIMs Last updated: July 08, 2026 --- language: "en" --- # Finding your dream tour [← Back to Help Centre](https://support.tourradar.com/faq.md) Adventures come in all shapes and sizes. Learn how to find your next dream adventure! ## 📄 Articles in this category * [How do I search for a tour?](https://support.tourradar.com/faq/how-do-i-search-for-a-tour.md) * [How do I use search filters to sort and find the perfect tour?](https://support.tourradar.com/faq/how-do-i-use-search-filters-to-sort-and-find-the-perfect-tour.md) * [How do I discover the best deals on TourRadar?](https://support.tourradar.com/faq/how-do-i-discover-the-best-deals-on-tourradar.md) * [How do I find private or personalized tours on TourRadar?](https://support.tourradar.com/faq/how-do-i-find-private-or-personalized-tours-on-tourradar.md) * [Does TourRadar offer day tours?](https://support.tourradar.com/faq/does-tourradar-offer-day-tours.md) * [Does TourRadar offer child/student/senior/military discounts?](https://support.tourradar.com/faq/does-tourradar-offer-child-student-senior-military-discounts.md) * [How do I get notified about tour price drops?](https://support.tourradar.com/faq/how-do-i-get-notified-about-tour-price-drops.md) * [What's included in the advertised price?](https://support.tourradar.com/faq/what-s-included-in-the-advertised-price.md) * [How do I identify the operator for each tour?](https://support.tourradar.com/faq/how-do-i-identify-the-operator-for-each-tour.md) * [How do I find available dates for a tour?](https://support.tourradar.com/faq/how-do-i-find-available-dates-for-a-tour.md) * [How do I find out how much each tour costs?](https://support.tourradar.com/faq/how-do-i-find-out-how-much-each-tour-costs.md) * [How do I check the group size on TourRadar?](https://support.tourradar.com/faq/how-do-i-check-the-group-size-on-tourradar.md) * [How do I find out the age range of each tour?](https://support.tourradar.com/faq/how-do-i-find-out-the-age-range-of-each-tour.md) * [How do I understand the physical rating for the tours?](https://support.tourradar.com/faq/how-do-i-understand-the-physical-rating-for-the-tours.md) * [Can minors travel alone on tours?](https://support.tourradar.com/faq/can-minors-travel-alone-on-tours.md) * [Can I join a tour if I'm outside the advertised age range?](https://support.tourradar.com/faq/can-i-join-a-tour-if-i-m-outside-the-advertised-age-range.md) Last updated: July 08, 2026 --- language: "en" --- # Flights [← Back to Help Centre](https://support.tourradar.com/faq.md) Find out everything that you need to know about getting to and from your next adventure! ## 📄 Articles in this category * [Are international flights included in the tour price and can I book them through TourRadar?](https://support.tourradar.com/faq/are-international-flights-included-in-the-tour-price-and-can-i-book-them-through-tourradar.md) * [Are internal flights included in the tour price?](https://support.tourradar.com/faq/are-internal-flights-included-in-the-tour-price.md) * [Should I book my flight before my tour is confirmed?](https://support.tourradar.com/faq/should-i-book-my-flight-before-my-tour-is-confirmed.md) * [How do I add my flight details to my booking?](https://support.tourradar.com/faq/how-do-i-add-my-flight-details-to-my-booking.md) * [What should I do if my flight arrives early or leaves after my tour ends?](https://support.tourradar.com/faq/what-should-i-do-if-my-flight-arrives-early-or-leaves-after-my-tour-ends.md) Last updated: July 08, 2026 --- language: "en" --- # General Info [++← Back to Help Centre++](https://support.tourradar.com/faq.md) Adventures come in all shapes and sizes. Learn how to find your next dream adventure! ## 📄 Articles in this category * [What is travel insurance?](https://support.tourradar.com/faq/what-is-travel-insurance.md) * [How do I determine if travel insurance is mandatory and why should I consider it?](https://support.tourradar.com/faq/how-do-i-determine-if-travel-insurance-is-mandatory-and-why-should-i-consider-it.md) * [Is travel insurance included in the tour price?](https://support.tourradar.com/faq/is-travel-insurance-included-in-the-tour-price.md) * [How do I find out if TourRadar sells or recommends travel insurance?](https://support.tourradar.com/faq/how-do-i-find-out-if-tourradar-sells-or-recommends-travel-insurance.md) Last updated: May 22, 2026 --- language: "en" --- # General information Getting started with the TourRadar Ambassador program. [How do I instantly generate affiliate links using TourRadar to share?](https://support.tourradar.com/faq/how-do-i-instantly-generate-affiliate-links-using-tourradar-to-share.md) [Is the Program free?](https://support.tourradar.com/faq/is-the-program-free.md) [How do I sign up to become a Partner?](https://support.tourradar.com/faq/how-do-i-sign-up-to-become-a-partner.md) [Do any of your tools require technical skills?](https://support.tourradar.com/faq/do-any-of-your-tools-require-technical-skills.md) [How do I set up my Shareable Profile as a RISE Ambassador?](https://support.tourradar.com/faq/how-do-i-set-up-my-shareable-profile-as-a-rise-ambassador.md) [What partner solutions are available?](https://support.tourradar.com/faq/what-partner-solutions-are-available.md) Last updated: May 22, 2026 [Next Page](https://support.tourradar.com/llms-full.txt/1)