Customer Help Centre

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Customer Help Centre

COVID-19 Support & Hygiene

COVID-19 Support & Hygiene

Our tour operators around the globe have worked tirelessly to make you safe and secure while on tour.

COVID-19 Support

I have credit from a suspended adventure; how do I rebook with this?

What options do I have to modify my booking?

How do I find out if the amount I paid for my adventure can be turned into credit?

Am I required to show a negative COVID-19 PCR test to join my adventure?

Am I required to have the COVID-19 vaccine to join my adventure?

Can my adventure operator assist with obtaining a COVID-19 test before returning home?

If I want to book an adventure now, do you offer any extra flexibility?

Is my adventure still going ahead as planned?

What is TourRadar's cancellation policy?

Should I change my travel plans if I’ve booked an adventure?

When will it be safe to travel to affected areas?

How do I cancel my adventure?

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Hygiene

Is twin-sharing still common on adventures if you are a solo traveller?

Do I need to consider anything else when joining my adventure?

What are the hotels doing to ensure safety and hygiene measures are being taken?

Should I bring a face mask?

Should we exercise social distancing while on our adventure?

What action is being taken on adventures in terms of hygiene?

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